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Senior Administrator/Medical Secretary

Please Note: The application deadline for this job has now passed.

Job Introduction

An exciting opportunity for a highly motivated and enthusiastic Senior Administrator/medical secretary to join the Community Neuro & Stroke Service’s interdisciplinary team. The service provides rehabilitation in the community for people following stroke and for people with long term neurological conditions.

The team consists of speech and language therapists, physiotherapists, occupational therapists, specialist nurses, rehabilitation assistants and psychologists. The team provides assessment and rehabilitation in the home or place of residence providing person centred care, supporting service users to achieve their goals.

The purpose of the Senior medical secretary/ administrator role is to work as an integral part of the interdisciplinary team. This includes being a key contact for service users, carers and referrers and promoting the friendly and caring ethos of the team. The role also involves managing patient records and data, ensuring that clinicians, managers and commissioners have access to timely and accurate records and data. The role includes organising the office systems to promote efficient day to day running of the service

Main Responsibility

  • Provide an empathic and sensitive point of contact for service users, carers/families and professionals, exercising initiative and judgement and maintaining confidentiality at all times
  • Operate the health care records system [SystmOne] with a high degree of accuracy including creating service user records and updating client information
  • Manage service user records and data, ensuring that clinicians, managers and commissioners have access to timely and accurate records, reports and data
  • Shared responsibility with other administrators for ordering equipment, monitoring delivery and receipting
  • Co-ordinate the introduction of new technology and new working practices to ensure the smooth running of the department

The Ideal Candidate

  • Significant administrative experience including initiating and maintaining office systems
  • Excellent communication skills. Experience of interacting with service users
  • Ability to convey information in a clear, concise and warm manner, both written and verbally
  • Able to work effectively as part of a team
  • Able to work using own initiative to identify and prioritise tasks and solve problems.
  • Excellent organisational skills.
  • Able to work both quickly and accurately
  • Functional Literacy and Numeracy level 2/GCSE grade A - C or equivalent including English Language and Mathematics 
  • Good IT skills and experience of using a range of systems/ IT applications.
  • Able to undertake varied numerical and recording tasks accurately
  • Ability to make decisions relating to non-routine enquiries and issues

Package Description

As a Senior Medical Secretary/ Administrator, you’ll be part of our valued team at St. Martin's Hospital.

You will feel valued as a Senior Medical Secretary/ Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

  • A salary of £21,700- £24,585 full-time equivalent (this will be pro-rated to the hours worked) with access to our group pension
  • Free tea and coffee at your base location
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
  • An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

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