Job Introduction
We’re looking for an enthusiastic and organised individual to join our friendly team as a Wiltshire Hospital at Home Coordinator based in Beacon House, Devizes (with wider travel around Wiltshire). This is a fixed term contract until march 2026.
As a Wiltshire Hospital at Home Coordinator, you'll be responsible for providing in office administration of the Wiltshire:
- To provide in office administration of the Virtual Frailty Ward, Urgent Community Response Team & hospital at home team and the services they provide.
- To provide administrative support for the Consultant Practitioners for long term conditions.
- Supporting the identification of Virtual ward for Frailty Caseload
- Arrange and coordinate appointments
- Coordinate the write up of outcomes and recommendations, ensuring the booking of future appointments virtually or face to face within the administrative team.
Main Responsibility
As a Coordinator for the Wiltshire Hospital at Home service, you'll work closely with primary care, acute, and community teams to support the smooth triage and allocation of appointments within our Virtual Ward. You’ll help document and summarise virtual ward round discussions in SystmOne, ensuring GPs and teams receive timely updates, and that all follow-up actions and appointments, virtual or face-to-face are carefully arranged.
This role is central to supporting the efficiency of the service, collaborating with colleagues to drive improvements while maintaining a strong patient-focused approach. You’ll help sustain positive working relationships with a wide range of stakeholders including patients, carers, community teams, GPs, hospital staff, and third-sector partners.
You’ll also support the leadership of the Wiltshire Hospital at Home team, contribute to service development, and take pride in being a role model and ambassador for community healthcare. From helping with rota coordination to suggesting practical ways to enhance patient flow and quality of care.
Please see the attached job description for a full list of role responsibilities.
The Ideal Candidate
Essential
- Administrative experience, within a healthcare setting.
- Educated to A level standard/NVQ Level 3 or equivalent
- Recent experience relevant to role
- Excellent all round knowledge of Microsoft Office
- Comprehensive knowledge of office procedures
- Previous administrative experience at a senior level
- Experience of working with minimal supervision
- Experience of multi-tasking and prioritising work
- Good communication skills
- Always puts patients first and is committed to improving patient experience
- A confident, credible and resilient individual.
- A highly motivated individual who is good at motivating others.
- Good interpersonal skills
- Credible team worker.
- Adaptable to take on new tests as when required.
Desirable
- ECDL or equivalent qualification
Other requirements:
- Car driver with business insurance
- Ability and willingness to travel across Wiltshire
- Willing to work in other areas as and when required to do so.
Package Description
As a Coordinator - Wiltshire Hospital at Home, you’ll be part of our valued team at Beacon House, Wiltshire Hospital at home team.
You will feel valued as a Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
• A salary of £26,712 - £29,494.50 (pro rata to hours worked) with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
