Job Introduction
We're looking for an experienced and proactive Administration Service Lead to oversee the daily operations of our administration team within the Slough Child and Family Wellbeing service. This is a key role, responsible for driving high standards, improving efficiency, and ensuring smooth operational delivery across a large, fast-paced service.
You'll be working closely with senior leaders and a multidisciplinary team to support service performance, manage people and processes, and deliver administrative excellence that positively impacts families and frontline colleagues.
This is a full-time role working 37.5 hours across the week based at our Regus office in Slough.
Main Responsibility
- Lead and manage a team of multi-skilled administrators, ensuring high-quality support to both internal teams and service users
- Oversee daily administrative operations, including clinical systems, records management, procurement logs, and recruitment support
- Act as a key link between senior leadership and the admin team to coordinate priorities, plan resource, and improve processes
- Manage performance, workflows, and standards across the team, using data and reporting to drive service improvements
- Deliver admin support for service recruitment and onboarding, meetings, KPI tracking, and operational planning
- Champion continuous improvement and identify opportunities for greater efficiency across admin systems and practices
- Maintain audit-ready records and ensure adherence to HCRG Care Group’s clinical and information governance requirements
Please see the attached job description for a full list of job responsibilities.
The Ideal Candidate
You’ll be a confident and organised operational leader with:
- At least 3 years’ experience in a senior administrative, operational, or business support role
- A Level 5 qualification or equivalent experience, with evidence of CPD in change or service improvement
- Experience in managing teams, performance, and service delivery within tight deadlines
- Strong interpersonal and communication skills, with the ability to engage across all levels of the organisation
- Excellent working knowledge of Microsoft Office and a systematic, accurate approach to managing data and records
- The ability to prioritise, problem-solve and adapt in a busy, ever-changing environment
- A proactive, improvement-focused mindset with sound judgement and a commitment to high standards
Please see the attached Job Description for a full person specification list.
Package Description
As an Administration Service Lead, you will be part of our valued team at our Regus Office, Slough, receiving access to exclusive rewards and benefits including:
- Salary from £30,666 - £36,729 (depending on experience) with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
