Job Introduction
As a Wellbeing Advisor you’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really help people feel the difference.
You will work within the Wellbeing Service Community Wellbeing Hub, which consists of a team of wellbeing advisors / administrators who are responsible for supporting people who access the Wellbeing Service to improve their health and wellbeing e.g. stopping smoking, healthier weight, diabetes education, physical activity, housing, welfare and food.
Main Responsibility
The main responsibilities for this job are as follow:
- To receive, manage and prioritise referrals and administrative tasks for the Wellbeing Service.
- • Maintain excellent record keeping using a variety of systems in line with local policies, guidelines and procedures.
- • To ensure that appropriate pathways are followed so that service users receive access to their chosen service.
- To ensure data is collected and entered accurately onto the required systems to meet reporting deadlines and contractual reporting requirements.
- To provide consistent high-quality responsive customer service to all enquiries into the Community Wellbeing Hub.
- To deal fully with enquiries and to resolve them where possible.
- To take referrals by gathering recording and collating the information offered by the enquirer
- To record necessary information electronically and to input directly onto the relevant record system.
- To take accurate information and to pass such information to our partner organisation and colleagues where required
- To have an awareness of presenting problems and the ability to respond appropriately
As a Wellbeing Advisor you will have the flexibility to work in the office or at home as agreed with your manager. You will work with a professional wellbeing team in our spacious offices at the Bath Business Park in Peasedown St John.
The Ideal Candidate
We are looking for a candidate:
- With excellent customer service skills
- Can demonstrate an ability to work as part of a team
- Has excellent communication skills
- Has a confident personable manner
- Is confident using a variety of IT systems
Package Description
As a Wellbeing Advisor, you’ll be part of our valued team in Peasedown St John, Bath.
You will feel valued as a Wellbeing Advisor within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £19,500 and access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
