At HCRG Care Group our approach to delivering healthcare services is innovative, refreshing and above all caring. We are committed to putting patient care first and we are looking for dedicated professionals who share our values and our passion for delivering quality care.
Based at our Care Coordination Centre in Peasedown, you will work with our non-clinical team of Administrative colleagues and Care Coordinators that provide exceptional, consistent levels of service to both our patients and our clinical teams, to achieve high levels of satisfaction via the telephone and IT systems.
Working closely with Duty Clinicians, the Community Wellbeing Hub, Social Care and Integrated Care Teams you will report into our Care Coordination Team Leaders. You will support our first point of contact; providing information/advice/signposting and managing referrals, appointments and patient correspondence for a range of community healthcare services.
As a Team Leader, your main responsibilities will include but not be limited to:
- Cover daily Care Coordination Centre duty manager activities, working closely and effectively with your Team Leader colleagues and the Service Manager and Clinical Leads.
- Recruit and line manage a cohort of our Care Coordinators and Locality Care Coordinators.
- Allocate, monitor and, where necessary, be able to support on delivering our daily workflow of referrals, telephone enquiries and centralised administrative activities.
- Direct the team to deliver against service targets, and gather and report on service data, quality reviews and performance.
- Support the Management Team in the continued transformation and development of CCC policies, processes and procedures, to provide excellent support to our service users and clinical services.
- Act with appropriate discretion, communicating clearly and effectively with colleagues, stakeholders and service users.
The Ideal Candidate
You will have the ability to work both independently and also as part of a wider multidisciplinary team. You will have the necessary skills to work with your Management Team and guide the Care Coordinators to deliver a quality service. You should be able to assess risk and operate with appropriate discretion. It is expected that you should have strong communication and organisation skills and a flexible approach which will ensure you deliver positive experiences to patients at every stage of their healthcare journey.
Working hours will generally be a fixed pattern between 8 am and 6 pm Monday-Friday. However, the CCC operates Monday to Sunday and Team Leaders may, on occasion, need to be able to provide support outside of their usual working hours.
You will also need to be confident using and learning IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Desirable qualities include:
- Previous team leadership experience.
- Exposure to medical practice / healthcare environments and systems.
- Knowledge of national rules for NHS data capture (e.g. Referral to Treatment).
- Professional telephone experience.
- Experience working to targets.
- Knowledge of local services.
- Experience of person-centred planning.
As a Team Leader, you’ll be part of our valued team at Peasedown St. John in Bath and North East Somerset.
You will feel valued as a Team Leader within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £21,868 (pro rata) and access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.