Job Introduction
Help patients get home safely and sooner by coordinating the flow that keeps our wards moving.
Join our friendly Discharge and Flow team and help make a real difference to patients and their families across our BSW Community Hospitals. As a Band 3 Discharge and Flow Coordinator, you’ll play an important role in supporting safe, timely discharges from Chippenham Community Hospital into community services. You’ll work closely with nurses, therapists, social workers and other colleagues in the multi‑disciplinary team to keep everyone informed and make sure the right actions happen at the right time.
This is a rewarding role where you’ll build strong relationships with patients and their families on the wards, helping them understand the discharge journey and keeping them updated throughout. You’ll also be central to the smooth running of discharge processes, making sure records are accurate, referrals are completed and communication is clear across the service.
Chippenham Community Hospital is a welcoming and well‑established local hospital, known for its supportive teams and patient‑centred approach. Chippenham itself is a lovely market town with great transport links, independent shops and cafes, and beautiful Wiltshire countryside just minutes away. It’s a great place to build your career and enjoy a strong sense of community.
Package Description
You’ll be joining a supportive and collaborative team who work closely together across the BSW community hospitals. We’re a service that values good communication, fairness and kindness. You’ll be encouraged to share ideas, embrace learning and take pride in helping deliver high‑quality patient care every day.
As a Band 3 Discharge and Flow Coordinator, you will receive:
- A salary of between £25,500 - £27,098 FTE, with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers
- Access to your wages as you earn them, helping you avoid overdraft fees or high‑interest borrowing
- Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling
- Access to e‑learning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise
- An open, just culture where you’re encouraged to share and deliver ideas, backed by at least £100,000 of ringfenced innovation funding each year
Main Responsibilities
- Support safe and timely patient discharges by completing all required administration early and accurately.
- Visit patients on the wards to keep them and their families updated on discharge plans.
- Help people understand the discharge process, expected timeframes and the role of the Flow team.
- Attend MDT meetings and record actions, updates and discharge readiness on clinical systems.
- Attend professional and family meetings and capture clear, accurate minutes.
- Monitor predicted discharge dates for all patients and highlight changes or concerns to the team.
- Make sure patients are registered on the correct clinical systems and that electronic records are kept up to date.
- Use multiple digital systems confidently to support smooth, timely discharges and avoid delays.
- Identify patients who may need complex discharge planning and raise this with the Senior Coordinator.
- Ensure all referrals are completed before discharge and escalate where actions are outstanding.
- Maintain excellent communication with the MDT, system partners and commissioners.
- Provide clear information leaflets to patients, families and carers when needed.
- Answer calls and relay messages in a professional, respectful and accurate manner.
- Collect data and support required reporting for the service.
- Promote good communication within the MDT and make sure predicted discharges are shared daily.
- Act as a point of information on available services and referral pathways.
- Keep your mandatory training up to date and contribute to a positive, proactive team culture.
Person Specification
Essential
- NVQ Level 3 in Care, Business Administration or equivalent experience
- Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams
- Experience working in a health or social care setting
- Experience working within a multi‑disciplinary team
- Strong organisational skills with the ability to prioritise your workload
- Minute‑taking and note‑taking experience
- Able to communicate professionally and empathetically with patients, families and colleagues
- Able to work well in a fast‑paced environment and remain calm under pressure
- A positive and caring attitude
- Effective communication skills in person and by phone
- Experience in discharge planning
- Proactive, motivated and open to learning and improvement
- Able to plan and deliver work over extended periods within agreed timeframes
- Able to travel between sites
Desirable
- Experience using health and social care systems such as SystmOne
- Knowledge of discharge planning processes
- Awareness of infection control guidance
- Experience working in a hospital, community or adult social care setting
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes.
We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.
As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
