Job Introduction
We are looking for an enthusiastic and highly motivated SPA administrator to join our team at HCRG Care Group, based at High Post, Salisbury, Wiltshire!
The post-holder will play a crucial role in delivering an excellent customer experience for patients, carers, and professionals contacting the Single Point of Access (SPA). This is a fast-paced and demanding role that involves handling phone, email, and postal enquiries and acting as the first point of contact for Wiltshire Children’s Community Services and our partner organisations.
This is a 30 hour position working 4 days a week 9am-5pm. During the 3 month probationary period you will be expected to come into our hub for your working days, but there will be opportunitiy for hybrid working afterwards.
Interviews are expected to take place w/c 5th May.
Main Responsibility
Key Responsibilities include:
Screen SPA referrals from GPs, users, parents, carers, and partners.
Direct referrals to professionals and handle incorrect ones.
Follow guidelines and work with clinical staff for timely service.
Prioritise and escalate urgent referrals.
Call referrers for additional info to ensure accurate referrals.
Record referrals and data, ensuring confidentiality.
Provide signposting to HCRG and other services.
Assist with data cleansing.
Book and manage clinical appointments via SystmOne.
Send and reschedule appointment letters.
Update clinical systems and databases.
Order goods and services as needed.
Manage correspondence (emails/letters).
Take meeting minutes as required.
Provide flexible support and assist with additional tasks.
For a full list or responsibilities please see the attached Job Description
The Ideal Candidate
This is a challenging and rewarding role that requires:
Strong administrative and communication skills.
The ability to work proactively as part of a team and manage a busy workload.
High attention to detail and accuracy in recording and processing information.
A strong understanding of confidentiality and data protection protocols.
A proactive approach to problem-solving and customer service.
Flexibility to provide cover for other business support roles as required.
Essential Skills & Experience:
Previous experience in an administrative or customer service role.
Excellent verbal and written communication skills.
Familiarity with using client information systems and Microsoft Office applications.
The ability to work independently and manage time effectively.
A compassionate and professional approach to handling patient and service user information.
Good general education to at least GCSE level or equivalent, including Maths and English
- Understanding of medical terminology
- Knowledge of clinical systems or databases
There may be a requirement to travel to another Wiltshire base for training
For a full list of requirements please see attached Job Description.
Package Description
You will feel valued as a SPA Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £23,875 with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
