Job Introduction
JOIN OUR TEAM AS A SENIOR ADMINISTRATOR
We’re looking for a dynamic Senior Administrator to lead, inspire, and drive operational excellence across our health care services and play a vital role in delivering exceptional care to our community.
We’re looking for a compassionate, and organised senior administrator who is flexible and able to work under pressure and deal with a variety of tasks.
You will become part of our Administration Leadership Team leading and supporting a team of admin professionals across multiple services.
If you're a confident problem-solver with a talent for organisation and a knack for leading others, this could be your next big move.
What You'll Do:
Lead administrative operations, ensuring smooth, efficient, and compliant service delivery.
Coordinate between clinical and non-clinical teams to support patient-centred care.
Oversee scheduling, reporting, records management, and regulatory compliance.
Drive process improvements and digital transformation initiatives.
Support strategic planning and contribute to senior-level decision-making.
What We’re Looking For:
Proven experience in a senior administrative or operations role, preferably in a health care setting.
Strong leadership and team management skills.
Excellent communication, problem-solving, and organizational abilities.
In-depth knowledge of health care systems, governance, and compliance.
A proactive, solution-focused mindset and a passion for patient care.
What You’ll Get:
A supportive, friendly team that values your work
Opportunities for training and career progression
A role that makes a real difference in people’s lives
We are a busy, friendly team, who would welcome the opportunity to work with a new member of staff willing to contribute to the on-going development of the services we provide.
This is a fantastic opportunity for an individual who relishes a challenge. In return we can offer you a supportive, fast moving, and varied job, in an often-busy environment.
This is a full-time role, 37.5 hours per week. The working pattern will be Monday - Friday 08:00 – 16:00. The role will be based at Jenner House, Langley Park, Avon Wy, Chippenham SN15 1GG
For an informal discussion please contact:
Heather Byrd, Administration Manager, email heather.byrd@hcrgcaregroup.com or phone 07787 27 17 63
Main Responsibility
1. Acting as the day-to-day supervisor of a designated group of administrators, monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner. Allocating and reallocating tasks on a daily basis as required as organisational priorities change.
2. Contribute to the process of rota planning and flexible working within the team to ensure that workflow is managed between different tasks on all sites
3. Ensure that all public and professional enquiries are dealt with by the administrative team in
an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action.
4. Participate in the communication and information cascade to administrators within the team via team meetings and other communications methods. And to maintain good communications with clinicians and managers in relation to the administration and customer services provided by the team.
5. Responsible for the formal supervision and performance development reviews of a delegated group of administrators from within the team, identifying training and skills development needs to feed the training plan devised by the Admin Manager, to ensure that individuals within the admin team have the knowledge and skills required to perform and deliver their specified job tasks.
Please see the attached Job description for the full list.
The Ideal Candidate
· Educated to A-Level or equivalent knowledge and competency
· Excellent organisational, IT and communication skills
· Substantial experience in an administrative position
· Comprehensive knowledge of office procedures
· Above-basic knowledge of a range of Microsoft Office packages
· Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities
· Evidence of administrative experience within a customer / patient focused environment
· To have worked previously in a medical, health or social care environment
· Knowledge of data protection and confidentiality
· Experience in waiting list management of a large referral base
· Experience of using PAS (e.g SystmOne)
· Knowledge of Information Governance
· Experience of multi-tasking and prioritising work
· Experience in collecting information and chasing responses from colleagues at different levels of the organisation
· Excellent organisational skills
· Excellent communication skills (written, face to face and on the telephone)
· Conscientious in undertaking work and reporting problems to manager
· Ensure staff and patient confidentiality is maintained at all times
· Self-motivated
· Able to work unsupervised
· Car driver and able to access a vehicle for work purposes
Package Description
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
• Competitive Pay & Pension: Receive a salary of £26,250 with company pension.
• Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
• Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
• Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.
• Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
• Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
• Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
