Job Introduction
Join a national team dedicated to transforming community health and care services as a Performance Manager. Reporting to the Interim Head of Performance, you’ll help shape the performance agenda, ensuring contractual obligations and KPIs are met with excellence. Your insights and operational support will be essential to delivering continuous improvement and high-quality outcomes across the region.
This role is home based with regular travel across regional areas (e.g. BSW)
The role of Performance Manager is a fixed-term role for 12 months for 2026, to provide support to the performance team in the BSW business unit and help drive the execution of the in-year strategy. The postholder will need to develop a good understanding of the company’s overall direction, strategy and current operations.
This role is responsible for supporting the Interim Head of Performance in BSW with updates and data assurance in order to give a view on operational success and any emerging concerns.
This new role is required to work closely with colleagues in the BSW business unit and colleagues in corporate functions in order to be effective, but specifically:
- Analytics/Clinical Systems to support by aligning data with performance and supporting the Senior Performance Manager in identifying issues and risks.
- Operations colleagues to support by providing data where necessary in order to manage operational pressures and feed back on performance and track themes/issue.
Please see the job description attached for a full list of responsibilities.
The ideal candidate:
Essential
- Degree or equivalent experience in health, or in an analytics or operational delivery role
- Experience of utilising and capturing data to evidence the delivery of performance targets and plans
- Possess strong communication and inter-personal skills and have the emotional intelligence to engage multiple stakeholders at different levels effectively, sometimes with a different style/approach
- Experience of producing reports
- Ability to prioritise and manage competing demands
- Ability to work effectively under pressure and to tight deadlines
- Ability to influence key stakeholders, but also to understand alternative perspectives and competing demands on others
- Ability to challenge confidently and constructively
- An understanding of national health policy, including clinical governance, clinical quality, patient safety and quality improvement
Desirable
- Experience in the health care sector
- Experience of producing data in a healthcare setting, either in the NHS or for a private provider
- Good knowledge of health regulatory frameworks and the role of regulators (CQC, Monitor etc) and associated health policy
Other requirements:
- Ability to drive and access to a vehicle for work related travel
- Ability to manage own workload
Package Description
As a Performance Manager, you’ll be part of our valued team at HCRG Care Group.
You will feel valued as a Performance Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £55,000 with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
