Vacancies

Operational Team Manager - Marlborough

Job Introduction

Wiltshire Integrated Neighbourhood Teams are searching for passionate, forward‑thinking leaders to help shape the future of community-based care.

Our Team Manager role is a fantastic opportunity for an experienced practitioner who’s ready to take the next step and grow their leadership skills within a supportive, multidisciplinary environment.

As an Operational Team Manager, you’ll work closely with your clinical colleagues, fellow managers across the locality, your Locality Lead, and the wider support functions within HCRG. Together, you’ll ensure high‑quality operational oversight and help drive the development of our services. You’ll also play an active role in exciting transformation programmes across both Wiltshire and the wider BSW system.

Please see the job description attached for a full list of responsibilities.

We’re committed to helping you thrive. The successful candidate will receive comprehensive support, including leadership training, coaching, and peer mentoring — empowering you to grow, innovate, and make a meaningful impact in the communities we serve.

This role is based in Marlborough, SN8 3HL

The ideal candidate will have:

Essential:

• Relevant professional registration. 
• Educated to post graduate level or to have equivalent knowledge and experience.
• Management Qualification or working towards one. 
• Highly motivated and committed individual, with a solution focused approach. 
• Comfortable with ambiguity and supporting others through this. 
• Experience of using strong leadership skills to support service development and transformation. 
• Able to evidence ability to plan and complete workplan in challenging situations. 
• Proven ability to work with colleagues from across the multidisciplinary and multi agency team.
• Aware of recent national and professional guidance and evidence related to multi professional field of practice. 
• Able to confidently assess and prioritise using guidelines and protocols, and support colleagues in this.
• Confident in professionally challenging colleagues.
• Able to evidence recent CPD to validate professional practice.
• Able to demonstrate a wide range of adaptable communication skills. 
• Ability to develop sustainable professional relationships both internally and externally. 
• Experience of resource management.
• Experience in HR management. 
• Experience in delivering agreed change agendas. 
• Experience in delivering clinical governance, risk and safety management. 
• Experience in undertaking investigations into complaints and clinical incidence.
• Understanding of national agenda and opportunity for community services.
• Excellent understanding of community services.
• Good working knowledge of BSW Trust business practices.
• Good communication, influencing and negotiation skills.
• Ability to motivate and lead a team.
• Ability to work in a pressurised environment, balancing competing agendas.
• Always puts patients first and is committed to improving patient care.
• Willing to work in other areas of the Trust or Trust-wide as and when required to do so. 
• Car driver and able to access a vehicle for work purposes.

Desirable:

• Experience of leading a project. 
• Leadership qualification.
• High level of emotional intelligence. 
• Confident and effective networking skills. 
• Ability to prepare and deliver presentations to a group of people.
• Good understanding of finance and budgetary management.  

Package Description

As an Operational Team Manager you will be part of our valued team in our Community Service, receiving access to exclusive rewards and benefits including: 

• Band 7 AfC Salary with NHS Pension and full Agenda for Change terms and conditions
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling 
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise 
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year  
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care. 
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

 While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.