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Medical Secretary

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you an enthusiastic and efficient Medical Secretary based in the Bath & North East Somerset area? You will work on a part time basis as part of our non-clinical team of MSK Care Coordinators that provide exceptional, consistent levels of service to both our patients and our clinical teams.

Working within the Orthopaedic Interface team, you will be working closely with and in support of our part-time Orthopaedic Physiotherapy Specialists (OPS) and the Clinical Lead, providing general secretarial and administration support. This is a busy and dynamic specialist service, currently offering up to 20 clinics per week and this rewarding post will provide an exciting challenge and give the opportunity for the post holder to play a key-supporting role within the admin department.  There is considerable patient contact therefore excellent communication skills are required.

Interviews are to be held on the 19th of October.

Main Responsibility

Your days will be challenging and rewarding and include

  • Deal with referrals by phone, electronic system, or email and directing these referrals to the relevant professionals and dealing with any incorrect referrals at source.
  • Audio typing of letters for processing via e-referrals onto secondary care providers
  • Sending out routine clinic letters via the appropriate clinical system
  • Booking, rearranging, cancelling clinic appointments

The Ideal Candidate

The ideal candidate will have experience working and interacting with patients and clinical staff in a professional manner. You will be able to convey information in a clear, concise and warm manner. You will have the ability to work as part of a multidisciplinary team and liase with people of all levels including the ability to support with the delivery of quality service. We are looking for someone who has strong organisational abilities and can assess risk and operate with appropriate discretion.

While we do not require this, ideally we would like someone who has worked within the NHS previously and has experience using NHS systems such as SystmOne.

If you require anymore information about this role, please contact Sally Withey at

Package Description

As a Medical Secretary, you’ll be part of our valued team in Paulton Hospital, Bath.

You will feel valued as a Medical Secretary within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

  • A salary of £21,849 (pro-rated to hours worked) with access to our group pension
  • Free tea and coffee at your base location
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
  • An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

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