Job Introduction
We are looking for a Coordinator/ Administrator to join our new model of care where you will join innovative and forward-thinking colleagues who are compassionate and committed to the people in the local community who use our services and go above and beyond to ensure they receive the best quality care.
As a Coordinator/ Administrator, you will be a part of the Step-up Clinical Team which focuses on admission avoidance and the Step-down team supports early discharge from the acute setting. The role consists of using a range of communication skills to obtain and share information effectively with patients, families and amongst the teams; overcoming barriers and escalating any concerns where required.
This is a full-time role where the working hours are across the week Monday-Sunday between the hours of 8-8pm. We do offer enhancements for any shifts worked on weekends and bank holidays. You will be based at our Care Coordination Centre in Peasedown St John but will work with the integrated community health and care services and people’s homes.
Main Responsibility
- Manage team rotas, ensuring that the Virtual ward team always has adequate staffing levels, working with the Clinical Lead and following local and HCRG Care Group Polices.
- Monitor call and administrative activity, quality, and capacity, in accordance with local Standard Operating Procedures, and KPIs, acting where appropriate to address any issues. Ensure that referrals and queries are managed to the satisfaction of referrer and patient.
- Provide a first point of contact for escalation of queries, compliments, and complaints for the Virtual Ward. This may include colleagues, clinical services, stakeholders, patients, and members of the public.
- Complete quality audits and provide regular management reports.
- Update and maintain team meeting logs, task trackers, and minutes in accordance with HCRG Care Group and Local Care Coordination Centre/Virtual Ward Standard Operating Procedures
The Ideal Candidate
Essential
- Experience interacting with patients and/or customers.
- IT competent
- Able to convey information in a clear, concise, warm, and professional manner.
- Strong communication skills. Ability to work as part of a team and liaise appropriately with people of all levels.
- Ability to assess risk and operate with appropriate discretion.
- Strong organisational abilities.
Desirable
- Exposure to medical practice / healthcare environments and systems.
- Knowledge of national rules for NHS data capture (e.g., Referral to Treatment).
Package Description
As a Coordinator/ Administrator, you’ll be part of our valued team at Peasedown St John.
You will feel valued as a Coordinator/ Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £20,500 with access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
