Job Introduction
We are looking for an experienced clinician to provide expert telephone‑based triage within the Community Health Single Point of Access (SPA). As an autonomous practitioner within a supportive multidisciplinary team, you will use your clinical expertise to assess, prioritise and direct referrals, ensuring people receive safe, timely and appropriate care.
A key part of the role is helping to prevent unnecessary hospital admissions and supporting safe discharge by coordinating responsive referrals into community services. You will also guide patients and professionals through the wider system, offering high‑quality signposting to VCSE and community resources that help people stay well and independent at home.
You will carry out clinical assessments, apply diagnostic reasoning and provide treatment, care or referral advice in line with agreed pathways, contributing to an integrated, joined‑up approach across health and social care. The role includes working a variety of shifts across extended hours to ensure the SPA remains responsive to those who need it.
Main Responsibilities
- Deliver expert telephone and digital clinical triage for patients, carers and professionals.
- Use autonomous clinical assessment and diagnostic reasoning to make safe, timely decisions.
- Direct referrals to the right community, acute, VCSE or system pathways.
- Support safe discharge and help prevent avoidable hospital admissions.
- Work collaboratively with clinical colleagues and non‑clinical SPA staff.
- Stay calm under pressure and provide a knowledgeable, reassuring clinical presence.
- Contribute to quality, safety, governance and continuous improvement within the SPA.
Essential
- Registered Healthcare Professional (NMC/HCPC) with ongoing CPD.
- Strong clinical knowledge, safe decision‑making and excellent communication skills.
- Ability to work independently, stay calm under pressure and support people in crisis.
- Experienced in urgent or rapid clinical work and in collaborating across health and social care.
- Effective team player with good IT skills and the ability to use clinical systems.
- Confident in assessing risk, prioritising workload and delivering high‑quality, patient‑focused care.
- Flexible, resilient, and able to build positive relationships with patients, families and colleagues.
Desirable
- Training in physical assessment, clinical reasoning, remote triage or BLS.
- Experience with adult physical assessment, mental health assessment, and professional telephone triage.
- Knowledge of local services, NHS data requirements and person‑centred planning.
- Experience working to targets, providing leadership or supporting service improvement and change.
Package Description
As a Clinical Triage Practitioner Band 6, you will be part of our valued team in our BSW Service, receiving access to exclusive rewards and benefits including:
- £38,682 - £46,580 (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
