Job Introduction
This role is responsible for carrying out clinical triage for children and young people’s referrals into specialist services across BaNES, Swindon and Wiltshire (BSW), as well as some referrals for the School Aged Health Services in BaNES and Wiltshire. They will ensure all referrals – including urgent ones – are reviewed within the required timeframes so that referrers, parents/carers, and young people receive clear outcomes, guidance, and “waiting well” support promptly.
In addition, this role will work closely with the Clinical Triage Lead on multi‑disciplinary triage (MDT) for more complex or multi‑need cases and may chair MDT meetings when delegated. They will also support the Care Coordination team by helping respond to clinical queries and by communicating with families, education partners, third‑sector organisations, and other professionals in a timely and supportive way.
Overall, this role plays a key part in helping families navigate HCRG Care Group services and partner organisations to ensure care is joined‑up, holistic, and aligned to a stepped‑care approach.
Main Responsibilities
As a Band 6 Clinical Triage Practitioner, you will play a vital role in delivering safe, effective, and timely clinical assessments to ensure each young person receives the most appropriate pathways of care.
- Complete timely clinical triage for all referrals, including urgent pathways.
- Use clinical expertise to make informed triage decisions and support SPA/Care Coordination processes.
- Support and occasionally lead MDT triage for complex cases.
- Direct referrals to appropriate HCRG and partner services for joined‑up care.
- Respond to clinical queries within agreed timeframes.
- Communicate sensitive information to families with empathy and escalate concerns when needed.
- Maintain clear, timely communication with service users and professionals.
- Build strong relationships with partner organisations and explain pathways and triage decisions.
- Adhere to safeguarding and organisational policies.
- Ensure children/young people’s voices and parent/carer concerns inform triage decisions.
- Work collaboratively with schools, early years settings, GPs, social care, and mental health/voluntary services.
- Identify and escalate system or process gaps and clinical risks to the Clinical Triage Lead.
- Support EHCNA SOP implementation and related queries.
- Promote effective communication between triage and clinical teams.
- Attend meetings or events as requested by the Clinical Triage Lead.
Essential Criteria
Qualifications & Training
- Registered healthcare professional (Nurse or Therapist) with current NMC/HCPC registration.
- Evidence of specialist knowledge and ongoing professional development.
- Able to travel across Wiltshire, B&NES and Swindon.
Experience
- Minimum three years post‑registration experience.
- Experience working with local communities and in partnership with other agencies.
Knowledge & Skills
- Strong knowledge of Health & Social Care policy and safeguarding/Child Protection.
- Skilled in child‑ and family‑centred clinical practice.
- Effective communication and ability to work across professional boundaries.
- Supervisory skills and ability to engage in reflective practice.
Other Requirements
- Self‑motivated, flexible, and committed to high‑quality care.
- Resilient, with sound decision‑making within scope of practice.
- Competent IT and keyboard skills.
- Able to travel for the role.
Package Description
As a Band 6 Clinical Triage Practitioner, you will be part of our valued team in our BSW Service, receiving access to exclusive rewards and benefits including:
- £38,682 - £46,580 (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
