Job Introduction
As a Care Co-ordinator you’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference.
HCRG Care Group provides community services across the West Lancashire area, with the Single Point of Access Team being an integral part of this service. As a Care Co-ordinator, you will provide excellent customer service to patients, GPs, etc who access this community hub.
Main Responsibility
To provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) Team by telephone and email as the first point of contact to HCRG Care Group Community services in West Lancashire. Ensuring effective filtering and directing telephone calls for services across Community services in West Lancashire and where required with partner organisations.
Supporting clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales.
The CCH is operational 8am – 8pm, 7 days a week
The Ideal Candidate
You will have
- Good all-round basic education to at least GCSE level or equivalent, including maths and English
- Experience within a customer service role.
- Ability to work as part of a team
- Excellent interpersonal and communication skills, both verbal and written
- Polite and helpful customer service skills
- Good telephone manner
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Package Description
As a Care Co-Ordinator you’ll be part of our valued team at Bickerstaff house
You will feel valued as a {insert title} within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £19210 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission