Job Introduction
As a Business Support Advisor,you will play a key role in delivering high-quality, person-centered care and services to support individuals and teams. Working within a collaborative environment, you will provide essential services tailored to meet the unique needs of those we serve.
Based in The Orbital, Swindon, you will have the flexibility to work within a model that supports both on-site and hybrid working arrangements, depending on the nature of the role. HCRG Care Group is committed to fostering an agile and adaptable workforce to best meet the needs of our organization and service users.
Main Responsibility
• Act as the first point of contact for patients, families and other health care professionals wishing to access the Swindon Community Health Services, community nursing, community therapist, wheelchairs, and as such provide responses to any enquiries or requests for information or assistance in a timely manner.
• Handle telephone calls from a variety of sources including patients, patient’s relatives, GP’s, carers and other health care professionals and ensure that relevant routine medical and personal information is collected and recorded correctly using Systm1 modules for the community health services. The post holder will require good communication and customer service skills as they will be dealing with a wide variety of people and may encounter barriers to understanding such as language.
• Process purchase orders for equipment, for modifications, repairs, deliveries and collection of equipment ensuring all documentation is recorded on the appropriate databases.
• Be compliant with the Data Protection and record management policy and procedures with reference to confidentiality and safeguarding issues. The post holder will be working with highly confidential information, which must be maintained in a sensitive and completely confidential manner
• Assess the information provided by the caller and direct the call as appropriate. This will include an element of analysis to help the post holder to decide on the urgency of the call and attention to detail to ensure all referrals are passed to the correct team in timely manner.
• To take calls for specialist services within Swindon Community Health services such as Phlebotomy Team, Continence Team, COPD Nurse, IV Therapy Team and the Rapid Response Service both for existing users and family members and GP’s requiring a new referral.
• Be able to take a patient referral over the phone from a health care professional / patient following the criteria for each service.
Please see the attached JD for the full list of responsibilities.
The Ideal Candidate
• Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
• Ability to work quickly and accurately under pressure
• Good organisational and administrative skills
• Demonstrate an understanding of data protection and confidentiality.
• Demonstrate the ability to meet deadlines and work within pre-defined timescales.
• Demonstrate a flexible and adaptable approach to workload management.
• Be able to prioritise own workload and remain calm under pressure.
• Ability to communicate to a high standard both verbally and in writing with colleagues, service users and external agencies.
• Ability to deal with potential difficult and challenging behaviours in a sensitive and confident manner.
• Be able to build and sustain relationships within a multi-disciplinary team both with colleagues and service users.
• Innovative and effective in problem solving and service delivery improvements.
• Be able to assist in the development and use of formats and templates.
• Ability to reflect on daily tasks, processes and systems and evaluate the development needs for self-improvement
• Flexibility to work a variety of hours over seven days including bank holidays and evenings to reflect the needs of the service if required
Package Description
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
• Competitive Pay & Pension: Receive a salary of £23,875 with a company pension.
• Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
• Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
• Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.
• Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
• Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
• Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
