Job Introduction
We are seeking a proactive and highly organised Administrative Team Leader to manage the day-to-day operations of the administrative team within our expanding Dermatology Services across North and North-East Lincolnshire. This is an exciting opportunity to make a real impact on service delivery and patient experience in a vital area of healthcare.
You’ll provide line management to a team of administrators, ensuring the smooth delivery of administrative services across multiple clinic locations. As well as overseeing daily operations, you’ll play a key role in HR processes, including managing performance, absence, leave, and appraisals.
In addition to supervisory duties, you will carry a personal administrative workload, providing cover and support as needed across the service. You’ll also act as the first point of contact for site-based queries, including patient concerns and clinic/IT issues, and take responsibility for maintaining and developing non-clinical SOPs.
As this role involves travel across our sites, a driving license and access to a car will be a requirement for the role.
Interviews are likely to commence week commencing 2nd June.
Main Responsibility
As a Admin Manager your responsibilities will include:
Line management of administrative staff, including supervision, appraisals, rota planning, and HR issue resolution.
Oversight of all admin functions across the Dermatology Service, ensuring consistent, high-quality support.
Provide administrative cover when required, contributing directly to service delivery.
Be the on-site point of contact for staff and patients, resolving day-to-day issues and responding to queries and complaints.
Develop and maintain non-clinical Standard Operating Procedures (SOPs).
Ensure accurate data entry and system management, including electronic records, filing, and document handling.
Support waiting list management, appointment scheduling, referral processing, and reception duties.
Ensure team compliance with filing and data retention policies.
Participate in IT-related projects and deliver training to new administrative colleagues.
Collaborate closely with clinical coordinators and service managers to ensure service objectives are met.
For a full list of responsibilities, please see attached job description
The Ideal Candidate
Our ideal candidate will have:
- Relevant administrative qualifications
- Qualification in supervisory or line management or relevant experience
- Experience of supervision of staff / HR processes
- Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
- Ability to work with discretion, sensitivity and maintain confidentiality.
- Good planning and organisational skills and ability to meet deadlines.
- Ability to prioritise and manage workload within a busy environment.
- Experience of managing patient flow/queries from multiple locations
- Experience of managing colleagues within general dermatology/waiting lists within general dermatology services
A UK driving license and access to a car for work purposes are essential for this role
Please see attached Job description for a full list of criteria.
Package Description
Within this role, you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £27,000 pro rata with group pension and HCRG Care Group Terms and Conditions
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
