Job Introduction
Lead, support, and make a real difference to patient care behind the scenes.
We’re looking for a proactive Senior Ward Administrator to support the day-to-day operational management of the Ward Administration team. In this key role, you’ll oversee workloads, monitor performance, and provide line management support, including 1:1s, appraisals, absence management, and coordinating staff training and development.
This is a busy, varied position requiring strong organisational and communication skills, as well as the ability to work collaboratively within a multidisciplinary environment. You’ll have regular contact with patients, families, clinical teams, and external stakeholders, so professionalism, confidence, and excellent interpersonal skills are essential.
A respectful and empathetic approach is vital, particularly when handling sensitive or confidential information. You’ll be responsible for ensuring information is managed safely, knowing when to escalate concerns, and working in line with organisational policies to support safe, effective service delivery.
Base
The role is based at Chippenham Community Hospital and is a full-time position, working 37.5 hours per week.
What You'll Be Doing
- Oversee ordering and procurement processes, ensuring the ward is appropriately stocked with equipment and supplies in line with financial procedures
- Maintain effective administrative systems and documentation to support smooth patient admissions, discharges, and daily ward operations
- Act as a welcoming and responsive point of contact, handling enquiries from service users and signposting or directing as appropriate
- Lead the daily management of the Ward Administration team, ensuring rotas are planned, maintained, and adjusted to provide consistent service cover
- Maintain oversight of HealthRoster, ensuring accuracy and arranging bank staff cover where required
- Work independently and proactively, prioritising workload, using initiative, and escalating issues beyond own remit when necessary
- Respond to operational challenges such as staffing, stock, or maintenance needs, coordinating actions to ensure continuity of service
Please see job description attached for a full list of job responsibilities.
Package Description
As a Band 4 Ward Administrator, you’ll be part of our valued team at HCRG Care Group. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £27,674 - £30,557 FTE with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Essential
- GCSE Maths and English (Grade A-C or equivalent)
- Supervisory or line management qualification (or relevant experience equivalent to NVQ Level 4)
- Minimum of 2 years’ administrative or clerical experience, ideally within a busy environment
- Demonstrable experience of direct line management
- Strong IT skills, including Microsoft Office (Outlook, Word, Excel)
- Excellent keyboard and data accuracy skills
- Effective communication and interpersonal skills, with the ability to engage confidently with colleagues and service users both verbally and in writing
- Ability to work with discretion, sensitivity, and strict confidentiality
- Strong organisational and planning skills, with the ability to prioritise workload and meet deadlines
- Ability to work independently and as part of a team in a fast-paced environment
- Experience or ability in minute taking
Desirable
- Understanding of medical terminology
- Knowledge of clinical systems or healthcare databases
- Good understanding of general office procedures and administrative processes
- Previous experience in a health or social care setting
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
