Skip to content

BANK Assistant Service Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Church Lane Surgery are looking for an Assistant Service Manager to join there team for 6 months. 

The Assistant Service Manager is responsible for the management and delivery of a safe, efficient, and high-quality service. A key member of the operational team who will ensure patients and colleagues are at the centre of the services they lead.

You will work in partnership with the Business Unit Head, General Manager and Clinical Lead to deliver organisational and contractual objectives, bringing to the partnership management experience, commercial expertise to manage budgets, whilst ensuring all safety, contractual and performance requirements are achieved.

You will support the Service Manager to establish and maintain processes and systems to support the delivery of service key performance indicators. To support the delivery of transforming the services and improving patient experience. A key aspect of the role will be the monitoring, review, and compilation of information for contract performance.

Main Responsibility

Your days will be rewarding and fulfilling, some of your day-to-day responsibilities will include:

  • To be knowledgeable of current and future clinical guidelines and developments to ensure compliance to up to date guidance, standards, best practise and regulations and clearly communicated to all service team members using relevant clinical meetings
  • To establish and maintain clear effective relationships with all key stakeholders in order to promote the services and to ensure customer satisfaction is maintained.
  • To assist the Service Manager in overseeing all line management responsibilities including performance management, appraisals, managing sickness and absence, personal development plans, professional development and annual leave.
  • To ensure compliance with and implementation of all policies and procedures.
  • To adhere to the care quality commission standards and other regulatory requirements and ensure evidence remains up to date.

The Ideal Candidate

The ideal candidate would have:


• Experience in Primary Care

• Experience of managing KPIs within a contract

• Experience of Managing People

• Management qualification or relevant experience

• Negotiation and influencing skills

• Good communication skills

• Confident IT skills



• Understanding of the Governance Framework

• Experience dealing with complaints

• Assistant Service management within a Healthcare environment

Package Description

As a Fixed Term BANK Assistant Service Manager, you’ll be part of our valued team at our Church Lane Surgery, Braintree. You will feel valued as our Assistant Service Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

  • Up to £34,680.00 salary and group pension
  • Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling  
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise 
  • An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
  • Free tea, coffee, and milk at your base location

About the Company

We change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy. 

This website is using cookies to improve your browsing experience and to enable social media functionality. By clicking “Turn cookies on”, you agree to such purposes. Read more about cookies.