Job Introduction
Join our fantastic Sexual Health team as an Administrator at our Stirling Medical Centre, Grimsby. To support the Administration Manager in delivering a consistent and co-ordinated approach to the operational management of Sexual Health service. Undertaking full reception and administrative duties across our Northern Lincolnshire Sexual Health Services based at Stirling Medical Centre in Grimsby, and The Ironstone Centre in Scunthorpe.
You'll be required to perform a variety of tasks in support of the patients journey from referral to consultation through to discharge.
For this role you'll work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
Main Responsibility
Your days will be fulfilling and rewarding. Some of your responsibilities will include:
- Sort and distribute and action incoming mail if required.
- To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
- To undertake reception duties, including updating patient’s personal details and organising follow-up appointments
- To ensure telephone enquiries are dealt with in a polite and courteous manner.
- Undertake photocopying, email, memo requests and basic ad-hoc copy typing if required.
- Use the Lilie patient management system book, register and track patients through the service.
- Support with and maintain our robust express kit process; which will include the follow up on administering all results.
- To maintain a filing system for any hard copy records, ensure electronic records are maintained in line with our organisations policy and guidelines.
- To work in line with our organisational values and behaviours, in addition to maintaining our local and regional guidelines
- Maintain the work area in a clean, tidy manner at all times ensuring the security requirements of the office area are met.
- To support and share equal responsibilities of all tasks that fit within the remit of the Administration Assistant.
- Maintain a safe environment for patients, staff and visitors
- To participate in service developments for the administrative team
- To be a team player developing team working and encouraging a collaborative approach working closely with the nursing team on the department.
- Contribute to working towards our call management service levels and maintain excellent customer service.
- To support the Administration Manager in the day-to-day operational functions of the department and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times
Please see job descriptions for full list of responsibilities
The Ideal Candidate
Essential
· Experience of working in a healthcare environment in an administrative role.
· Must be able to demonstrate an interest in Business Administration and Health Care
· Ability to use Microsoft Office to assist in producing a variety of documents
· Ability to communicate clearly face to face and on the telephone to a variety of people
· Flexible approach to work by responding to the needs of the services including, at times, requirements to work beyond normal working hours to cover sickness and annual leave.
· Commitment to own continuous personal and professional development
Strong team player, committed to an ethos of continuous improvement
Desirable
· Knowledge of sexual health
· NVQ 2 in business administration
Other requirements: A Criminal Records Check will apply to this role.
Package Description
As an Administrator, you’ll be part of our valued team at Stirling Medical Centre, Grimsby within our Sexual Health Service.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £20,319.00 + group pension and benefits
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- Free tea, coffee, and milk at your base location
About the Company
We change lives by transforming health and care.
Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.
From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.
As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.
HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.
HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.