Vacancies

Administrator

Main Responsibility

Support the running of the administration function of the Intermediate Care Service by maintaining accurate systems and undertaking general office duties. The post holder’s main responsibilities are to:

• Registering patients using Clinical System (SystmOne), also dealing with Onward referrals to other hospitals.
• Deal with telephone enquiries from patients, the public, staff and other health departments, liaise with Departmental Secretaries at local hospitals referred to.
• Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook.  Knowledge of SystmOne would be an advantage. 
• Complete administration tasks such as clinics (booking/rearranging appointments, clinic letters to include amending letters, responsibility of waiting lists and booking appointments for clinics.
• Contribute to creating a welcoming and efficient environment by greeting and assisting visitors, answering, and making telephone calls and supplying information as requested.
• Deal with telephone enquires promptly and accurately ensuring that messages are accurately relayed and appropriately referred on.  Respond to patients’ telephone enquiries in a sensitive and confidential manner, dealing with the issue or referring onto the appropriate member of staff.  Identify urgency of messages and use initiative to task clinicians if required.
• Be the first point of contact for referrals and process all referrals in a timely manner.  Accurately take the data provided, obtain additional information as required and record on SystmOne.  Complete the referral process including the scanning of any relevant paper documents.
• Receive and dispatch mail.  Mail to be scanned onto clinical system and information tasked to relevant clinician.
• Work flexibly within the team, creating, developing and maintaining effective working relationships with other staff, clients/patients and external contacts.
• Contribute to ensuring work is produced to agreed standards through planning and agreeing work, booking appointments, maintaining workflow in the team.  Monitoring and controlling the achievement of agreed targets.
• Develop self to continually improve performance, take part in the appraisal and personal development planning systems and undertake development activities as necessary.
• Support the service and undertake reporting as required by the team.
• Ensure all statutory and mandatory training is kept up to date.

The Ideal Candidate

Essential

Experience

• Office experience
• Experience of working with confidential information
• Experience of working in a busy, demanding environment

Skills

• Good verbal and written communication skills, including amending therapist letters if needed.
• Effective telephone skills.
• Good IT skills including use of Microsoft Office, internet and e-mail, previous use of Clinical Systems
• Good organisational and prioritisation skills
• Able to draft simple letters
• Basic numeracy skills including working with Excel spreadsheets
• Flexible approach to working
• Team worker
• Able to use initiative and recognise when to seek support

Safeguarding and promoting the welfare of children and young people/vulnerable adults

• Demonstrates an understanding of safeguarding issues

Working within Professional Boundaries

• Accepts responsibility and accountability for own work and can define the responsibilities of self and others
• Seeks and uses support appropriately
• Understands the principle of confidentiality.

Desirable:

• Experience of working within the NHS or in a Social Care Settings
• Knowledge of NHS practices and procedures
• Ability to use SystmOne and other Clinical Systems as appropriate.

Package Description

As an Administrator, you’ll be part of our valued team.

You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• Salary of £22,308 with access to our group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care

About the Company

We change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.