Job Introduction
We are looking for a dynamic and experienced Administration Manager to lead the day-to-day operations of the ECFWS administration hub. This is a key leadership role overseeing the functional leads and ensuring efficient delivery of core administrative services including SPOC (Single Point of Contact), reporting, and business resource management.
This role is pivotal in maintaining consistency of best practice across the service, supporting staff development, and embedding improvements that enhance operational efficiency. You will be the driving force behind ensuring the admin functions meet activity targets and service standards, while being a crucial link between the administration hub and the Senior Management Team.
You must hold a valid UK driving licence and have access to a car for business use.
Main Responsibility
As an Admin Manager you will:
Lead and manage functional leads across the admin hub, ensuring effective workload distribution, absence management, and service continuity.
Oversee staff recruitment, performance appraisals, and development planning, ensuring mandatory training compliance.
Implement and monitor best practice processes, SOPs, and governance structures that drive efficiency and standardisation.
Act as the primary escalation point for admin-related issues and complaints, ensuring timely resolution and communication with SMT.
Monitor KPIs and develop systems to support performance tracking, resource management, and continuous service improvement.
Support change processes within specific admin functions and ensure smooth implementation with functional leads.
Liaise with the Contracts & Performance Manager and finance team to support operational planning and resource management, including budget responsibilities.
For more details please see the attached Job Description
The Ideal Candidate
We are seeking an organised, proactive, and supportive leader with strong interpersonal and operational management skills. You’ll be confident in managing teams, driving service improvements, and navigating complex operational challenges.
You will have:
Significant experience working in a programme or project management environment.
Educated to degree level, with additional experience at postgraduate level or equivalent.
Sound understanding of NHS strategies and performance targets.
A flexible and reliable team player, committed to working at pace and adapting to changing demands.
Willing and able to travel to multiple sites, attend meetings and events, and work flexibly outside of standard hours when required.
Strong communication skills with the ability to support and lead colleagues through change.
Previous experience working within an NHS environment.
You must hold a valid UK driving licence and have access to a car for business use.
For more details please see the attached Job Description
Package Description
As an Administration Manager you’ll be part of our valued team based at Seax House, Essex. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Starting salary of £35,000 with group pension.
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
