Job Introduction
As an Administrator in the Speech and Language Therapy Team, you will play a key role in delivering high-quality, person-centered care and services to support individuals and teams. Working within a collaborative environment, you will provide essential services tailored to meet the unique needs of those we serve.
Based in Swindon, you will have the flexibility to work within a model that supports both on-site and hybrid working arrangements, depending on the nature of the role. HCRG Care Group is committed to fostering an agile and adaptable workforce to best meet the needs of our organization and service users.
Main Responsibility
• Stock checks and ordering devices for therapist via Swindon Community Equipment Store (SCES)
• Maintaining stock device levels & ensuring devices are available to SLT’s
• Sourcing new devices/suppliers as directed by SLT’s
• Setting up new suppliers with SCES
• To prepare and programme AAC equipment as requested by the SLT, including specialised communication aids, laptops and tablet computers with specialist communication software and apps
• To deal with queries from service users relating to their AAC equipment, troubleshoot any basic problems, liaise with SCES and other equipment suppliers where necessary to arrange repairs
• Create Word Joggers and other low tech communication charts
Admin
• Manage team mailbox
• Manage the team office telephone (queries, messages, referrals)
• Complete morning staff safety checks
• Direct referrals to appropriate community SLT caseload
• Manage incoming post
• Print and post reports/leaflets/appt letters for SLT’s
• Adding Swallow Alerts to Careflow for patients as directed by SLT’s
• Assist the SLT Team to create new SLT Patient Information Leaflets, monitor existing ones and prepare for renewal process as required, liaising with the Patient Advice & Liaison Service (PALS) to arrange peer review
• Scanning SLT assessments/post & adding to patient record’s on S1
• Copying SLT reports from S1 to Careflow
• Order and maintain appropriate levels of stocks of stationary for the Adult SLT service, using the Trust approved suppliers, liaise with the stationary company re deliveries, discrepancies and substitutions. To order other clinical equipment as resources as required
• Team Meeting minutes
• Collate team feedback
• Participate in monitoring of therapy outcomes, uploading the data to the Royal College of Speech & Language Therapists Online Outcome Tool (ROOT) & distribute quarterly reports as directed by SLT Managers.
• Assist in organising and to participate in the induction of a new team members.
• Carry out assigned tasks to support qualified SLT staff and to assist as required such as providing accurate and timely information regarding caseload pressures, collating outcome measures, operating databases and other clinical administrative tasks.
• Archiving paper records
The Ideal Candidate
• Educated to GCSE level in English and Maths or overseas equivalent qualifications.
• Relevant level 2 NVQ or equivalent knowledge/experience.
• Demonstrates evidence of on-going continuous personal development
• Recent intermediate IT skills.
• Experience of working within a multiagency / professional team
• Experience of business administration
• Keyboard skills and an aptitude to use IT systems including knowledge of Microsoft office software packages
• Demonstrate polite and effective communication skills
• Good telephone manner
• Ability to multi-task and deal with non-routine situations
• Ability to communicate effectively at all levels
• Experience of dealing with people in sensitive / confrontational situations
• Willing to work in other areas of the Trust or Trust-wide as and when required to do so.
• Ability to use own initiative.
• Confidence to promote their role in a new and changing world
• Ability to work well with in a team environment.
• Willingness to try new ways of working.
• Willingness to develop own skills and abilities.
• Flexibility
• Reliability
• Demonstrate honesty, integrity, care and compassion when dealing with others.
Package Description
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
• Competitive Pay & Pension: Receive a salary of £23,100 - £24,675 with company pension.
• Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
• Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
• Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice.
• Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
• Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
• Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.