Job Introduction
We have a fantastic opportunity available in our Integrated Urgent Community Response Team, Bickerstaff house, Ormskirk. We are looking for an enthusiastic, motivated Administrator to play a vital part in delivering impeccable customer service to our service users for HCRG Care Group.
This full time role of 37.5 hours offers a working pattern of 8-4pm or 9-5pm, five days a week. Come join our team and make a real difference to the people that need our help and support.
You will provide administration support and duties to a large multi-disciplinary team providing rapid interventions to patients in order to reduce avoidable hospital admissions. This requires a high standard of administrative duties and exceptional customer care in dealing with patients, carers and professionals. The role will involve data entry of patient information into our clinical system, EMIS.
Main Responsibility
- Support the administrative functions of the team which enables the smooth day to day running and delivery of care.
- To undertake a full range of administration tasks to support the team, including telephone calls to patients, carers and other health care professionals
- Work jointly with the clinicians to enable data collection and measurement of service outcomes
The Ideal Candidate
The desirable candidate for this role will be friendly, polite, enthusiastic and enjoy working in an exciting role. Our new team member will have excellent time management and be able to prioritise and organise workload effectively.
For this role experience of learning and using multiple systems would be useful, as well as competent in PowerPoint, Microsoft office etc. Previous experience working in an NHS or health care environment would be desirable.
Package Description
At HCRG Care Group we offer more than just a job. We want to give back to our hard working employees. As a member of our team you will have access to exclusive rewards and benefits including:
- £19,500 FT (with group pension)
- The opportunity to upskill your learning and development with access to our apprenticeship schemes, training courses and professional qualifications lead by our TLE team who were rated 'Outstanding' by OFSTED.
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- *The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.