Job Introduction
We have a fantastic opportunity available in our Lancashire Young People and Families Service based in Burnley. We are looking for an enthusiastic, motivated Team Support worker to play a vital part in delivering impeccable customer service to our service users for HCRG Care Group.
This is a full time role for 37.5 hours with a salary of £21,000 FT. It is perfect for someone who is looking for that work/life balance as the role also offers flexibility to work from home and at our base. Come join our team and make a real difference to the children and families that need our support.
Main Responsibility
- Regular meetings as required and requested by team leaders to determine what support is required and schedule effectively
- Responsible for sending out FFT’s (client feedback questionnaires) via text messaging
- Attends regular monthly team meetings / Team huddles and acts as minute taker
- Supports the team leaders with formal sickness absence meetings
- Is responsible for the collection and delivery of service consumables, ie, PPE/stationery etc to and from all service locations (in own locality) as requested by team leaders
- Order any equipment for new starters (laptop, mobile phone, ID badge etc)
- Ensure all new starters are booked on the induction programme and be available when new starters commence to assist with setting up IT
- Ensure clinical equipment is serviced as per guidelines and liaise with the admin team leader to ensure the asset register is updated
- Under the direction of the team leader, complete exception reports and follow up with practitioners as required
- Amend any KPI data quality issues highlighted on EMIS if requested by and supported by Team leader
The Ideal Candidate
The desirable candidate for this role will be friendly, polite, enthusiastic and enjoy working in an exciting role.
We are looking for someone with experience in using Microsoft Word/Excel and Outlook. It is desirable that you have knowledge in using EMIS electronic records and Tableu reporting systems.
Lastly the candidate is professional over the phone and is able to build relationships with families.
Package Description
You will feel valued as a Team Support worker with HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £21,000 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
