Job Introduction
We are looking for a Wellbeing Advisor Team Lead to join our award-winning team!
You will join and lead a friendly and welcoming team of wellbeing advisors who are focused on supporting people who access the Wellbeing Service to improve their health and wellbeing through stopping smoking, healthier weight, diabetes education, physical activity, housing, welfare, food etc.
As a Wellbeing Advisor Team Lead, you will lead a team of wellbeing advisors who are responsible for supporting people who access the Wellbeing Service to improve their health and wellbeing e.g., stopping smoking, healthier weight, diabetes education, physical activity, housing, welfare, and food. This involves prioritising complex, multiple workstreams for yourself and for the Wellbeing Advisors on a day-to-day basis to ensure that phone calls, referrals and other essential wellbeing systems are being managed effectively and in a timely manner to ensure excellent customer service.
The Wellbeing Advisor team Leader role is expected to make a significant and positive contribution to staff health and wellbeing by supporting staff to have the confidence, skills, and knowledge to perform their roles well. This will involve regular training, one-to-one coaching and team building work.
You will be based at our Care Coordination Centre in Peasedown St John, Bath & North East Somerset. This role is a permanent, 30 hours per week between Monday to Friday from 9am – 5pm. The Wellbeing Service offers a flexible hybrid model of working, which enables you to work from the office and from home. There is no weekend or evening work.
If you have experience of managing a small team and experience working in the health and care sector, then we would really like to hear from you.
Main Responsibility
As the Wellbeing Advisor Team Lead, you will:
- Line-manage a team of wellbeing advisors
- Manage the wellbeing advisors various workstreams, share out responsibilities and discuss progress on a day-to-day basis through daily team briefings in-person and via Microsoft Teams
- Work with the team providing phone support, inputting referrals, and managing systems on a day-to-day basis
- Support the team to provide excellent customer service to the public and to health professionals
- Provide one-to-one supervision, coaching and wellbeing conversations on a regular basis
- Manage team rosters, ensuring that the Wellbeing Hub has adequate staffing levels at all time
- Raise any risks / Incidents with the manager promptly and support the team to do the same
For a full list of responsibilities please see the attached job description
The Ideal Candidate
Our Ideal candidate will have:
- Formal qualification in customer service and/ or health and wellbeing, leadership, management, or other appropriate transferable qualification
- Previous experience of managing a team
- Experience Interacting with people / customers
- Experience of using multiple IT / clinical systems
- Professional telephone experience
- Excellent organisational abilities
- Ability to communicate effectively, both in writing and verbally
Package Description
You will feel valued as a Wellbeing Advisor Team Lead within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £24,000 (This will be pro-rated to the hours worked) and access to our group pension.
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
