Job Introduction
Are you a dedicated and dynamic, motivated Switchboard Operator/administrator based in the Bath area? Are you looking to join an NHS Health and Social Care partner which is striving to make positive changes? Would you like to work for an organisation where more than 9 out of every 10 people who use our services would recommend them?
We are looking for a Switchboard Operator to join our friendly team here at St Martins Hospital, BATH to answer all internal and external calls into the Hospital Switchboard in a polite and timely manner
We are a close team consisting of 10 members of staff (although lone working is required on 3-11pm and 11-7am shifts.)
Our services runs 24/7 all year round and shift patterns are set at 7-3pm, 3-11pm and 11-7am
Main Responsibility
Working within the Main Ward Block of the Hospital, you will be answering all external and internal calls into the Hospital on a computer program.
Dealing with all enquiries the role will include inputting patient information into our clinical systems and contacting relevant partners
The role involves acting as point of contact for the Bath Falls Ambulance Car and UCR which is new 24 hour service, alongside taking all Major incident calls into the Hospital for the surrounding areas.
Monitoring Fire alarm Systems, CCTV monitors and Security Alarms and other other adhoc duties
The Ideal Candidate
- Experience as a Switchboard Operator Administrator within a customer care, healthcare or social care setting
- Excellent knowledge of computer systems and Microsoft packages
- Accurate and efficient IT and keyboard Skills
- Effective interpersonal, organisational and communication skills
- Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing
- Ability to work with discretion, sensitivity and maintain confidentiality
- Good planning and organisational skills and ability to meet deadlines
- Ability to work as part of a team and flexibility across other teams to meet the needs of the service
- Responsive attitude to delegation of tasks
- Punctual, cheerful, reliable and dependable
Package Description
As a Switchboard Operator , you'll feel part of our valued team at St Martins Hospital, Bath.
You will feel valued as a Switchboard Operator/administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £20,500 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases ;like grocery shopping as well as cashback and voucher offers or treats for you and those special to you
- Access to your wages as you earn them to cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal debt and life management help, as well as career coaching and counselling
- Access to elearning, bespoke career pathways and opportunities for continuing professional development though our 'Outstanding' learning and development team, The Learning Enterprise
- An open just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.