Job Introduction
We are seeking an experienced and highly motivated Senior Service Designer to work full time on a permanent basis within our Growth team in a unique role focused on designing new service models and business solutions that meet the needs of our service users and Commissioners.
You will be expected to work Monday – Friday 9-5 and be required to work flexibly to accommodate business priorities and deadlines.
So, if you’re an experienced service designer, preferably in a healthcare setting or a service manager who knows what an excellent service looks like, we’d love to hear from you!
Main Responsibility
The candidate will be responsible for responding to new opportunities such as public sector tenders or commissioner proposals. The candidate will be expected to:
- Take specifications, Needs Assessments, and other available data to design a service solution, engaging subject matter experts as required. Solutions are winning, replicable, usable, operationally achievable, and financially viable.
- Ensure design makes best use of all resources, utilising workforce redesign (e.g., capacity versus demand modelling) and digital solutions to enable this.
- Maintain strong internal and external relationships with stakeholders.
You will be also working within a multidisciplinary team working closely with Bid Leads, Market Developers and Commercial Finance Partners as well as head of other departments such as IT, People and Operations.
The Ideal Candidate
Our ideal candidate will be someone who can work efficiently and effectively to design and propose to senior leaders their plans for new opportunities, they should have creative vision for what this looks like as well as whether the proposal will work in practise.
Package Description
You will feel valued as a Senior Service Designer within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £50,000 - £60,000 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Private medical insurance from Vitality, with fast access to the most used specialists without a referral from your GP – including for musculoskeletal problems and for mental health support – at locations across the country
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
