Job Introduction
Senior Community Health Navigator
The Senior Community Health Navigator will support the operational day to day management of the Community Health Navigator and Administration team within Children’s Services. The role will provide line management to this group of colleagues, dealing with all management matters including workload allocation, performance, absence management, 1-1 provision, appraisal and training. This is a demanding role requiring high levels of administrative skills / communication skills and the ability to work proactively as part of a team.
The role also requires some degree of client and stakeholder contact, requiring a high level of inter personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information. The role requires the capacity to communicate / manage sensitive, confidential information safely and know when and how to liaise with the multidisciplinary team.
Main Responsibilities:
- Oversee the day to day management of the Community Health Navigator and Administration team within Children’s Services
- Plan and manage daily rotas, adapting cover as required to ensure full service delivery
- Provide direct line management to the team, including recruitment, induction, training, one to ones, appraisals, performance and absence management
- Support and develop colleagues, creating a positive, well organised and inclusive team environment
- Ensure clear and effective communication across the team through regular meetings and appropriate information cascades
Please see the job description attached for a full list of responsibilities.
Person Specification -
Essential:
- Maths and English GCSEs or equivalent
- Qualification in supervisory or line management or equivalent experience to NVQ Level 4
- At least 2 years’ administrative or clerical experience
- Experience of direct line management
- Strong IT skills, including Microsoft Outlook, Word and Excel
- Excellent organisational and communication skills
- Ability to manage confidential and sensitive information with discretion
- Ability to prioritise and manage workload in a busy environment
- Ability to work effectively as part of a team
Desirable:
- Previous experience of working within Children’s health or social care
- Minute taking skills or experience.
Package Description
As a Senior Community Health Navigator, you’ll be part of our valued team based at Kempthorne House. You will feel valued as a Senior Community Health Navigator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £27,674 - £30,557 with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
