Job Introduction
Full time (37.5 hours) Permanent – Working pattern Monday - Friday 8am - 4pm. Based at Jenner House, Langley Park, Chippenham, SN15 1GG.
We are seeking to recruit an enthusiastic and motivated Senior Administrator to provide day to day operational & line management support to a team of administrators who work within our Central Booking Office Physio Team.
The post-holder will need proven line management experience, good written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment. A proactive “can do” attitude is required and a commitment to high quality, recognising the benefits of creativity and adaptability in a changing environment.
The successful candidate will work closely with the team to embed and sustain processes across the service and manage administrative functions to support effective patient care/delivery.
This crucial role includes day-to-day operational troubleshooting and requires a solution-focused approach.
This is an exciting opportunity for an experienced administrator to join the Specialist Services Administration Management Team, to help provide a positive and efficient administration support service.
We are a busy, friendly team, who would welcome the opportunity to work with a new member of staff willing to contribute to the on-going development of the services we provide.
For an informal discussion please contact:
Heather Byrd, Administration Manager by email heather.byrd@nhs.net or phone 01380 723511 ext 6504
Main Responsibility
• Monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner. Allocating and reallocating tasks on a daily basis as required as organisational priorities change.
• To plan, co-ordinate and manage the workflow within the wider administration team in collaboration with other senior administrators and the Administration Manager.
• Contribute to the process of rota planning and flexible working within the team to ensure that workflow is managed between different tasks on all sites.
• Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and are passed onto the relevant member of staff for action.
• Provide data to inform the staffing plan to recruit & develop admin staff in line with changing business needs and budget, participating in the recruitment tasks, sitting on interview panels and inducting new members of staff.
• Support the Administration Manager in the delivery of services across Specialist Services and in developing county-wide standardised administration processes.
• Participate in the communication and information cascade to administrators within the team via team meetings and other communications methods. And to maintain good communications with clinicians and managers in relation to the administration and customer services provided by the team.
• Responsible for the formal supervision and performance development reviews of a delegated group of administrators from within the team, identifying training and skills development needs to feed the training plan devised by the Admin Manager, to ensure that individuals within the admin team have the knowledge and skills required to perform and deliver their specified job tasks.
The Ideal Candidate
• Educated to A-Level or equivalent knowledge and competency
• Excellent organisational, IT and communication skills
• Substantial experience in an administrative position
• Comprehensive knowledge of office procedures
• Above-basic knowledge of a range of Microsoft Office packages, including Microsoft Excel, Microsoft Word and Microsoft Office
• Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities
• Evidence of administrative experience within a customer / patient focused environment
• To have worked previously in a medical, health or social care environment
• Knowledge of data protection and confidentiality
• Experience in waiting list management of a large referral base
• Experience of using PAS (e.g SystmOne)
• Knowledge of Information Governance
• Experience of working with minimal supervision
• Experience of multi-tasking and prioritising work
• Ability to problem solve
• Experience in collecting information and chasing responses from colleagues at different levels of the organisation
• Experience of data entry
• Excellent organisational skills
• Excellent communication skills (written, face to face and on the telephone)
• Excellent computer literacy
• Ability to work effectively independently and as a team
• Ability to work under pressure and to tight timescales
• Ability to respond to changing or competing priorities
• Ability to use initiative but recognise when to seek further assistance
• Ability to analyse, interpret and present information in a clear and concise manner
• Conscientious in undertaking work and reporting problems to manager
Please see the attached Job description for the full list of requirements.
Package Description
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
• Competitive Pay & Pension: Receive a salary of £25.200 with company pension.
• Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
• Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
• Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice.
• Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
• Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
• Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
