Job Introduction
The Senior Administrator is responsible for the day-to-day supervision of the Band 3 Service Administrator; ensuring there is effective administrative support within West Essex SEND Therapies service. The post holder will be “hands on” regarding the daily activities assigned to the administration team, alongside their additional responsibilities.
Based across West Essex, there will be an expectation to be involved with the decision making of the team, embracing any new technology and working towards the improvement of the team and service. The post holder will be expected to work with minimal supervision, setting their own priorities and meeting with the senior managers as required.
Main Responsibility
Your days will be varied, task-orientated and include:
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To support the administration function of the West Essex Therapies SEND provision
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To support the band 3 role during periods of annual leave or sickness.
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Line management support for Apprentice’s/Band 3 colleagues i.e. 1;1 appraisal, performance plans, Itrent and rotas
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Support implementation of new ways of working as required
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Delegate and ensure duties are completed
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Support with Team Meetings as required.
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Operate in a flexible manner in order to ensure the Administration Team works efficiently and effectively as possible
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To embrace and fully utilise both current and new computer programmes
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Ability to work independently
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Ensuring accurate and up-to-date patient information and record keeping on SystmOne
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Maintain a friendly and professional manner either face-to-face or over the telephone with all stakeholders, could include but not limited to Families, external agencies, and colleagues
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To use agreed SOPs, guidelines and procedures, when carrying out role
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To support with the completion of any ad-hoc task relevant to the role
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To implement front end reporting framework
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To accurately report data in line with commissioning KPIs
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The escalate reporting issues eg: target not met or error to senior manager.
The Ideal Candidate
Our ideal candidate must display outstanding organisational skills. Be able to work on their own initiative and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Previous Office experience would be preferable along with experience of working with confidential & sensitive information and data.
Package Description
As a Senior Administrator, you will be part of our new SEND Therapies Team in West Essex.
As a Senior Administrator within HCRG Care Group, you will receive access to exclusive rewards and benefits including:
- Competitive salary with group pension.
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
