Job Introduction
Single description (external)
Make a meaningful impact every day. Join us as a SPOC Functional Lead and help shape the way we support children and families across Essex.
Are you an experienced leader with a strong background in managing administrative functions and driving service improvements? Are you passionate about delivering high-quality, consistent support across multiple teams and locations? If so, we want to hear from you.
At HCRG Care Group, we’re looking for a SPOC (Single Point of Contact) Functional Lead to join our Essex Child and Family Wellbeing Service (ECFWS). In this critical role, you will lead the SPOC function across all quadrants in Essex, ensuring consistency, service excellence, and effective change management.
This role is for 37.5 hours a week, fixed term for 12 months.
This role will require travel so a driving license and access to a vehicle for work purposes are required.
As a SPOC Functional Lead you will:
- Lead and manage a team of multiskilled administrators across Essex to ensure exceptional client support and administrative performance.
- Provide coordination and oversight of all SPOC-related functions, ensuring consistent and effective service delivery across all areas.
- Manage capacity, team performance, workloads, and rotas across the service.
- Maintain accurate and up-to-date records, including asset logs, training data, caseload mapping, and more.
- Oversee and maintain the SystmOne system and acting as a Privacy Officer, including quality checks and data management.
- Support performance monitoring through our systems, including reporting, password management, and records maintenance.
- Act as the key point of contact for service improvement, identifying areas for development, and leading the implementation of new processes and technologies.
- Build and maintain strong relationships with internal teams and external stakeholders to support service delivery.
- Manage key functions such as health and safety reporting, information governance, complaints, and Subject Access Requests (SARs).
- Lead on administrative tasks for meetings, including minute-taking, room bookings, and preparation.
For a full list of requirements please see the attached job description
Our ideal candidate will have:
- Experience of working in a Programme/Project Management Environment
- Degree Level with additional experience to post graduate level or equivalent level of experience
- Able to visit multiple sites and other organisations / attend conferences &meetings
- Able to work flexibly and outside normal working hours if required
- Understanding of NHS key targets and strategies
- Flexible
- Reliable
- Committed and able to work at pace
- Supportive team member
- Experience of working in an NHS environment
The post holder must be a car driver with a valid driving licence.
You will feel valued as a Spoc Functional Lead within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £28,000-£32,000 with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
