Job Introduction
As a SPOC Administrator you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference. Providing administrative support to the healthy family team within The Essex Child and Family Wellbeing Service, including communicating with the public, dealing efficiently with correspondence, Regular inputting of client details onto the SystmOne database. Working within a single point of contact team supporting a wider multi-disciplinary service.
Main Responsibility
- To produce SystmOne reports for the function lead as required including use Microsoft Office applications to complete a range of administrative tasks.
- To support the Administration functions across Essex, flexing into posts as required
- Use electronic systems effectively in order to maintain safe standards of record-keeping, following all relevant procedures and guidance.
- To deal in a professional, helpful and sensitive manner with clients, staff and other professionals and agencies, by telephone or face to face, responding to emails and telephone calls of a sensitive nature for vulnerable adults and young people including Social Care
- Process Safeguarding and other vulnerable patient reports, completing initial demographics for assessment requests and allocating to practitioners for action.
- Manage colleague Ledgers, allocating visits and ensuring duty rota's are covered
- Maintain accurate data/record keeping to ensure our electronic systems are in good order for KPI/Outcome reporting, removing duplicate records and ending care as Young People reach the age to leave our service. Attaching information to relevant client records including A&E, FEEE2 information and Subcontractor outcomes etc.
The Ideal Candidate
Experience in this role is desirable but not essential.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Package Description
As a SPOC Administrator, you’ll be part of our valued team at Meadows Family Hub
You will feel valued as a Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22,308 - £24,585 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
