Job Introduction
The post-holder will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services in Wiltshire. The administrator will support the effective filtering and directing of telephone calls and correspondence for Wiltshire Children’s Community Services and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
The working pattern will be 4 days per week, Monday, Tuesday, Wednesday and Friday working 9am - 5pm.
The role will be based in the High Post Hub, Salisbury, with some flexibility for home working.
Main Responsibility
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Responsibilities will include:
- Providing initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
- Direct and prioritise incoming referrals to the relevant professionals and remedy any incorrect referrals at source
- Work with clinical colleagues to ensure patients are efficiency directed to the correct services in a in line with agreed ways of working
- Action call backs to referrers to ensure appropriate information is obtained, ensuring a high-quality referral
- Accurately and confidentially record all referrals for service users and carers on various client information systems.
- Signpost to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
- Collate, book, and send information and appointment letters to patients
The Ideal Candidate
We are looking for someone with effective written and verbal communication skills who can plan and organise their own workload and respond to changing priorities. The ideal candidate will have experience of working in an office environment and be confident in handling a variety of enquiries from clients and patients.
We are looking for someone with knowledge of the principles of patient centred service delivery along with a working knowledge of data protection and patient and staff confidentiality requirements.
We are on the lookout for someone who is enthusiastic and motivated and can always showcase a caring and respectful attitude towards patients and staff.
If this sounds like you, we would love to hear from you!
Package Description
As an SPA Administrator, you’ll be part of our valued team.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22,308 pro rata with group pension
- Hybrid Working once 3 month probation period is passed
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.Established in 2006, we are one of the UK\'s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
