Vacancies

Recovery Coordinator

Main Responsibility

General

• To work intensively with individuals who may be distressed and in crisis

• Develop increasing skill and confidence with a wide range of health, social and wellbeing needs
• Setting priorities and working in community based settings.
• Understand the importance of maintaining personal boundaries whilst developing hope inspiring relationships. 
• To practice the principles and philosophy of individualised patient care in accordance with HCRG policy/procedures.
• The post holder may be involved in difficult conversations so will be required to act in a sensitive way, showing empathy towards service users and their carers. 

Patient Care

• To provide person centred evidence-based care to patients, working under the indirect supervision of a registered professional and within guidelines and protocols identified for the role.
• To undertake defined clinical activities based on competencies and clinical skills.
• To support registered practitioners and other staff to deliver care.
• To work in partnership with individuals, families and/or carers to develop individualised care plans. 
• To provide care planning overseen by a registered practitioner.
• Promote patient independence.
• To provide care coordination overseen by a registered practitioner
• To provide equipment assessment and prescribing overseen by a registered practitioner, as required.
• Promote health and healthy lifestyle when working with people with learning disabilities or their carers.
• Carry out familiar tasks with qualified practitioner oversight.
• Work as planned and guided by members of the multi-professional team in order to promote the individuals health, independence and rehabilitation.
• Monitor, maintain and promote a safe environment for clients, relatives and staff.
• May need to communicate routine and sensitive information which is normally not of a complex nature to clients, relatives, staff, partnership colleagues and the general public.
• Actively contribute to meetings when required. 
• To be able to work autonomously in the community with supervision of a registered professional
• To manage a delegated case load overseen by qualified practitioners.
• To manage admin tasks linked to roleAct as guided in accordance with agreed competencies, quality standards and good practice.
• Present as a creditable representative of the team and the organisation.
• Participate in supervision and appraisal and demonstrate commitment to continuing development. 

Responsibilities for People or Training

• This is a rewarding yet emotionally challenging role. Following personal development planning and targeted training, the competent practitioner will be in a position to work more autonomously in supporting service users.
• Form constructive links with a range of community stakeholders (GPs, care providers voluntary and community services etc.) as required.
• Participate in learning opportunities and feedback learning to others e.g. studies days, competency assessment.
• Reflect on and evaluate one’s own practice in order to improve the delivery of client care. Identify areas where practice could be changed. 
• Ensure all mandatory training is kept up to date.

Other Factors

• The post is community based, working in various locations, with external visits to clients in their homes or day services, sometimes driving long distances within rural and semi-rural areas. 
• Be prepared to work with a combination of home working and office-based working.
• The post holder needs to be aware that working alone is essential.
• Meeting frequent deadlines for information/reports is required
• The post holder needs to be able to work in a flexible manner, both proactively and reactively to situations that arise on a daily basis.  
• The post holder will need to be able to concentrate on tasks on a daily basis assessing and managing risk in different settings.
• The bases for the post are in open plan offices with some disruptions/distractions.

Please see attached job description for a full list of responsibilities

The Ideal Candidate

Essential:

• NVQ Level 3 completed in a mental health or learning disability setting or City & Guilds Certificate in community mental health, learning disabilities or equivalent qualification
• Relevant experience of working in any health or social care setting or any related voluntary organisation. 
• Able to demonstrate some awareness of theories underpinning health and social care  
• Able to articulate a clear knowledge of policy and legislative frameworks within which mental health services are delivered including a persons rights under the MHA , CPA Mental Capacity Act. 
• Able to demonstrate a broad understanding of the concept of confidentiality. 
• Experience of working with people with learning disabilities and/or autism 
• Experience of working with people with mental health needs. 
• Experience of working with people who display behaviours that challenge.
• To be able to work autonomously but also as part of a team 
• The ability to form and sustain a working relationship with service users and carers, demonstrating an understanding of when a more assertive approach might be needed.
• Demonstrate an ability to deliver a range of 
• Specific therapeutic interventions with agreed outcomes within a prescribed framework
• Demonstrate well-developed listening skills and effective verbal communication skills, such as being able to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone. 
• Demonstrate well developed written communication skills, with the ability to produce letters, written reports, maintain accurate records and record required statistical information.
• IT literate with an understanding of Microsoft office 
• Able to describe how supervision supports safe working practices. 
• Able to demonstrate a general understanding of mental health issues with a positive, non-judgemental approach towards people requiring mental health services and an understanding of the principles of recovery.

Desirable 

• Positive behaviour support training
• Experience of mental health services, as a user, carer, volunteer or worker. 
• Experience of teaching/training individuals or groups. 
• Experience of working in a customer care environment, e.g. an Advice Centre,
• Telephone Helpline or Advocacy Service. 
• Experience of working with people with limited verbal communication and the ability to find other appropriate methods of communication. 
• To have an understanding of behavioural/data analysis

Other Job-Related Requirements

• Willing to work in other areas of HCRG as and when required to do so. 
• Full valid driving licence for the UK 
• Access to a car for use at work

Package Description

As a Recovery Coordinator you will be part of our valued team in our County Wide; Chippenham, Warminster, Salisbury, Marlborough, receiving access to exclusive rewards and benefits including: 

• Salary of £26,712.00  plus Group Pension
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling 
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise 
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year  
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

 While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.