Job Introduction
We have an exciting opportunity for a Receptionist to join our team to help manage the flow of referrals from Primary Care and contact patients to arrange appointments. Your role will be vital to the running of the dermatology service as you will be a central point of communication and co-ordination for clinical staff and patients within the clinics of the north and northeast Lincolnshire dermatology service.
This is a full-time position worked across 4 days per week.
Main Responsibility
- To provide a first point of contact, answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgment to establish the priority of issues and taking action as appropriate.
- To arrange patient appointments as necessary.
- Front of house receptionist duties.
- To liaise with Consultants, Doctors, Nurses and other members of the team to provide a quality service for the patients.
- To maintain computerised and manual filing systems.
- To deal with incoming correspondence, using initiative as appropriate.
- To order clinic and office supplies, when necessary, as efficiently as possible.
- To keep accurate records for auditing purposes both internally and externally.
The Ideal Candidate
Essential:
- Computer literate: able to use Microsoft Word and email and other Office applications
- Ability to communicate effectively and sensitively with staff and patients
- Ability to work effectively as part of a team
- Ability to produce work of a high standard with attention to detail
- Ability to deal with confidential and sensitive information
Package Description
As an Receptionist, you’ll be part of our valued team based in Grimsby.
You will feel valued as a Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £20,500 with access to a group pension
- Shortlisted in the Nursing Times Workforce Awards 2023 for Best Equality and Diversity Project and Best Social Responsibility Programme
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- Free tea, coffee and milk at your base location
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, we’d love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
