Job Introduction
We are looking for an organized and detail orientated Administrator/Receptionist to be part of a wider business support function.
You will play a key part to ensure the smooth running of reception and waiting area with care and professionalism, reporting any problems encountered to the appropriate person.
This role will be working across two services:
- Address: HCRG Care Group, West Lancashire Urgent Treatment Centre, Wigan Road, Ormskirk, L39 2AZ
- Address: HCRG Care Group, Skelmersdale Walk in Centre, The Concourse, Skelmersdale WN8 6LJ
This is a part-time role working 30 hours per week.
Across both services, the reception/Admin team work on a rota basis covering the opening hours of 8:00am to 20:30pm. Various hours and shift patterns apply to cover a service that is open 365 days of the year.
Main Responsibility
- Excellent Customer Service is a key responsibility of all staff members.
- Professionalism in this role is required.
- Provide front-line reception duties for our centres, acting as a first point of contact for patients and others attending the centre’s.
- Operate the Adastra clinical systems imputing patient demographics on arrival and updating or extracting information as required.
- Receive and book in patients, monitor the patient flow.
- Deal with all given instructions e.g., regarding blood/urine/swabs/x-rays received and ensure regular follow up where results are abnormal, and patients have not pursued them.
- Provide and receive information face to face, over the telephone, in writing or electronically from patients, doctors, practice nurse, colleagues and managers, other external contacts (e.g. pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are clearly and accurately passed onto the appropriate person in a timely fashion.
- Open, sort and distribute internal and external post, including recorded delivery, on a daily basis.
- Ensure adequate stocks of stationary for use by all staff and advise relevant colleagues when stocks need to be replenished.
Please see the job description attached for a full list of responsibilities.
The Ideal Candidate
Essential
- IT experience and computer skills
- Administration skills
- Good written and verbal communication
- Good interpersonal skills
- Ability to organise own time effectively
- Ability to work effectively as part of a team, valuing contributions from team members
- Ability to work independently following spoken or written instructions
- Reliable
- Flexible
- Willing to learn new skills
- Adapt positively to changes in working practices
Desirable
- Experience to work within the health sector or similar customer contact
Package Description
You will feel valued as an Administrator/Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22369.35 salary with group pension
- Free tea and coffee at your base locations
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
