Job Introduction
- Providing a key contribution to the effective day-to-day activity associated with running multiple outpatients’ clinics
- Good organisational strengths and the ability to multi task are required to complement the friendly Farnham team
- To provide high quality patient care under the guidance of qualified nurses and clinicians providing a client focused patient journey
- To assist with administrative and non-nursing duties at the discretion of the OPD Manager
- The post holder will provide an efficient service to ensure smooth operation of the Outpatient department.
- The fostering of team working skills with the Outpatients Reception Team is implicit to the role
The post is part-time (24 hours) and includes flexible working of hours
Working hours are from 08.00 – 18.00 Monday to Friday.
Main Responsibility
This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: -
Communication / Relationship Skills
- To effectively communicate within the nursing and multidisciplinary team
- Use of electronic patient record system
- Participate as a team member to ensure that patients receive a friendly, efficient and effective service.
- Ensure patients are supported throughout their journey and are treated with respect and dignity
- To report any changes in the patients’ condition and situation as appropriate and update the nurse in charge of actions or advice given
Personal and People development
- Ensuring compliance with all statutory and mandatory training
- Share learning/knowledge and instruct less experienced or new staff and apply all training to working practice
- Value own and colleague’s contributions to the team
- To support the qualified nurse in the daily allocation and planning of work and to comply with the allocation
Health and Safety
- Facilitate a clean OPD environment meeting current standards in infection control
- Responsible for the escalation of any unresolved risks to the OPD Matron/ Sister/ Charge Nurse
- Use equipment appropriately according to training, instruction, or relevant competencies
- Use stock control and rotation to avoid wastage and exercise a personal duty of care in relation to equipment and resources
The Ideal Candidate
Essential
Qualifications
- A good general level of literacy and numeracy.
- Basic keyboard skills
Knowledge & Skills
- Ability to form sound relationships within the wider team
- Good communication skills
- Be able to prioritise workloads
- Ability to respect confidentiality
Experience
- Experience of working with the general public
Personal Attributes
- Friendly and empathetic
- Smart appearance
- Professional approach
- Flexibility and a willingness to work as part of a team
Desirable
- Educated to GCSE or equivalent level
- NVQ 2 in nursing practice
- Customer Service Experience
- Ability to multi-task
- Previous Outpatient experience
- Previous NHS experience
- Previous Team roles
Package Description
As a Healthcare Assistant based in Farnham Surrey you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £22,308 with access to our group pension
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- Free tea and coffee at your base location
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
