Job Introduction
As a Medical Secretary/ Administrator, you will provide full and comprehensive secretarial and administrative support for all staff in the Community Respiratory Service (IMPACT team), this includes Nurses and Physiotherapists. This will involve taking and producing minutes of meetings, organization of training events and seminars, organizing meetings and appointments, developing and maintaining databases and setting up of administrative systems. This role may also involve the provision of administrative support for specific projects.
This is a part-time opportunity where you will work 22.5 hours across the week based at St. Martin's Hospital.
Main Responsibility
- To provide a first point of contact on a daily basis with both patients and relatives, answering all telephone enquiries, ensuring tact and confidentiality is maintained at all times, taking and relaying messages in a polite and helpful manner and using own judgement to establish the priority of issues and taking action as appropriate.
- To deal with daily incoming correspondence from GPs and other hospitals regarding patient care using own initiative as appropriate.
- To work as part of a team sharing responsibility for the smooth running of the service. Assist colleagues in providing a reasonable level of cover for the work of absent medical secretaries.
- To work along-side the physiotherapists arranging, planning and organising pulmonary rehabilitation
- To develop a good knowledge of NHS computer systems including SystmOne, e-referrals, Millennium and Riviam. To be aware of changing technology and undertaking IT training as and when necessary.
- To manage the Home Oxygen email account, managing all new referrals.
- Being involved in all procurement.
The Ideal Candidate
- Experience of working in a customer / patient focused environment
- Experience of working in a pressurised environment
- Being able to ‘multi-task’
- Be able to prioritise effectively to meet deadlines
- Knowledge of good office & administrative practice
- Computer literate: able to use Microsoft Word, Email, Excel and other Office applications to maximise the efficiency of the office.
Package Description
As a Medical Secretary/ Administrator, you’ll be part of our valued team at St Martin's Hospital.
You will feel valued as a Medical Secretary/ Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £20,500 (this will be pro-rated to the hours worked) with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
