Job Introduction
The Support Assistant will provide a practical resource to help connect individuals and services at a local level towards the promotion of self-management of their cancer journey and to improve health and wellbeing. This support will include assessments of holistic needs, provision of verbal and written information, supportive listening, care planning and signposting to other services.
The role will be Monday to Friday, 9am to 5pm. Hybrid working will be involved which will include working remotely, in the office and traveling routinely within West Lancashire when required.
Main Responsibility
- Listen, understand, and assess enquiries from all those affected by cancer and health care professionals and to exercise judgement in the identification of needs providing appropriate information and support as required that can often be highly sensitive and emotive.
- To assess the needs of individuals attending/contacting the service and to identify the required level of intervention.
- Communicate sensitively and compassionately in highly emotive situations with service users, their families and carers who may be very distressed.
The Ideal Candidate
The ideal candidate has previous work in a health and social care environment or voluntary sector organisation, they have experience of providing advice and information services through both direct support and signposting to other organisations where appropriate.
They have excellent communication and interpersonal skills and have the ability to organise and work flexibly.
It is essential that the candidate is a Car owner to travel routinely within West Lancashire and to travel outside the area as required for the role
Package Description
You will feel valued as a Macmillan Cancer Information and Support Service Assistant in within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22,000 salary with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
