Job Introduction
Band 8a – Integrated Neighbourhood Team (INT) Service Manager
We are seeking a dynamic and experienced leader to oversee the delivery of high-quality, person-centred INT services across multiple sites and localities. This role involves strategic operational management, financial oversight, workforce development, and stakeholder engagement. You will play a key part in supporting transformation, maintaining quality standards, and ensuring performance targets are met, while championing an inclusive and collaborative culture to improve outcomes for patients, communities and service users.
This is a part-time role working 30 hours per week.
Main Responsibilities:
- Provide visible, compassionate, and effective leadership to a range of multidisciplinary teams.
- Oversee day-to-day operations and forward planning to ensure services are delivered efficiently, safely, and in line with strategic priorities.
- Drive continuous service improvement and innovation based on data, feedback, and evolving needs.
- Develop and lead the implementation of change initiatives, ensuring services remain responsive and sustainable.
- Act as a key point of contact for escalation and decision-making in complex operational matters.
- Review incidents to affect learning and change.
Please see the job description attached for a full list of responsibilities.
Person Specification -
Essential:
- Proven experience in operational leadership within a complex, multi-disciplinary environment.
- Strong financial and performance management skills.
- Excellent interpersonal, communication, and stakeholder management capabilities.
- Experience of managing change and service improvement programmes.
- Ability to work across boundaries and develop integrated service models.
- UK Driving License and access to a roadworthy vehicle.
- Educated to a minimum of degree level, or equivalent in experience/knowledge.
- Recent managerial experience within the field of Community services.
- Recent experience in the health or social care management /leadership setting.
- Self-motivated with ability to work autonomously with minimal supervision.
- Evidence of ongoing development and education.
- Evidence of excellent leadership qualities and leading teams of professional, clinical, and non clinical staff.
- Experience of implementing change across teams (policy, procedure, strategy) to clinical and non clinical environments.
- Experience of writing complex reports and analysing data for a range of audiences.
- Ability to regularly analyse and work with complex information and situations requiring analysis, and interpretation of such information to support decision making and strategy such as managing resourcing.
- Able to use IT software as part of day-to-day job.
- Experience of performance management.
- Experience of Customer Engagement and managing complaints.
- Self-motivated with a genuine enthusiasm for area of work.
- Ability to motivate own team and teams outside of area of responsibility, influence their thinking and to be a team player.
- Ability to identify gaps in process and support teams in delivering solutions.
- Proven track record of delivering governance structures to deliver safe and effective patient care.
- Ability to engage and network with internal and external stakeholders.
- Able to participate in a 24-hour rota for on call tactical manager demonstrating flexibility to adapt to change at short notice and meet the demands of the service.
Desirable:
- Experience in providing evidence and assurance for CQC.
- Familiarity with systems thinking, service design, or quality improvement methodologies.
- Evidence of inspiring a shared purpose and delivering a vision to a successful conclusion.
- Experience of undertaking clinical and colleague investigations.
- Business development experience.
- Demonstrable knowledge of community health social care processes as well as ambulatory care and case management.
- Evidence of leadership/management training.
- Masters level qualification or equivalent, or working towards.
- Evidence of continuing professional development.
- V300 prescriber.
- Advanced Clinical Assessment Skills.
General Requirements:
- The role is required to flexibility across 7 days and potentially outside of core hours to meet the needs of the service.
- As appropriate, perform weekly clinical practice/shadow sessions to maintain professional skills and to contribute to the development and training of staff within the services.
- There will be a requirement to travel across the region and at times to go to meetings and training elsewhere in the UK.
- To represent HCRG Care Group as delegated to and attend meetings with commissioners or other required agencies.
- Commitment to promoting diversity, equity, and inclusion within services and teams.
Package Description
As a Integrated Neighbourhood Team (INT) Service Manager you will be part of our valued team in our Community Service, receiving access to exclusive rewards and benefits including:
- Band 8A AfC Salary with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
