Job Introduction
Are you an experienced operational leader looking for an opportunity to shape and develop community services that make a real difference to patients and local communities? We are looking for a compassionate and forward-thinking Integrated Neighbourhood Team (INT) Service Manager to provide leadership across a range of multidisciplinary teams, supporting high-quality, person-centred care across multiple sites and localities.
This role combines strategic leadership, operational oversight, workforce development and stakeholder engagement.
As a key member of the leadership team, you will drive service improvement, support transformation programmes, and ensure services remain safe, responsive and sustainable. You will work closely with colleagues, partners and stakeholders to deliver excellent outcomes while promoting a culture built on collaboration, inclusion and continuous improvement.
Package Description
As a Locality Lead you will be part of our valued Community Service team and receive access to a range of rewards and benefits including:
- Band 8A AfC Salary with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, providing discounts, cashback and voucher offers on everyday purchases
- Access to earned wages to help with unexpected expenses and financial flexibility
- Mental health, wellbeing, legal, debt management and career support services
- Access to eLearning, structured career pathways and continuing professional development through our award-winning Learning Enterprise
- An open and inclusive culture where innovation is encouraged and supported through dedicated annual innovation funding
- The opportunity to work for an organisation where the majority of services are rated "Good" or "Outstanding" by the Care Quality Commission
Main Responsibilities
Leadership and Operational Management
You will provide visible and effective leadership to multidisciplinary teams, ensuring services are delivered safely, efficiently and in line with organisational objectives. You will oversee day-to-day operations across multiple sites and support forward planning to meet current and future service demands. The role will require confident decision-making, particularly when managing complex operational issues and service escalations.
Service Improvement and Transformation
A key part of the role will be identifying opportunities to improve quality, efficiency and patient outcomes. You will lead and support change initiatives, using service data, feedback and operational insight to develop responsive and sustainable services. You will also contribute to transformation programmes and help embed learning from incidents, audits and reviews.
Quality, Governance and Performance
You will support quality assurance, compliance and risk management processes across services. Working within NHS patient safety frameworks and organisational policies, you will lead or contribute to investigations, audits and service reviews, ensuring lessons learned are translated into meaningful improvements. You will monitor performance and financial data, support reporting requirements and develop recovery plans where necessary.
Stakeholder Engagement
Building strong relationships will be central to your success. You will work collaboratively with internal and external stakeholders, represent the organisation at partnership meetings and promote integrated ways of working across health and care systems. You will also engage with commissioners and partner organisations as required.
People Leadership
You will lead recruitment, workforce planning, performance management and staff development activities across your teams. Supporting colleague wellbeing, succession planning and professional development will be essential, alongside creating an inclusive culture that promotes accountability, engagement and high performance.
Person Specification
Essential
- Proven operational leadership experience within a complex multidisciplinary environment
- Strong financial management and performance management skills
- Excellent communication, interpersonal and stakeholder engagement abilities
- Experience leading service improvement and change programmes
- Ability to work across organisational boundaries and develop integrated models of care
- UK driving licence and access to a roadworthy vehicle
- Degree-level education or equivalent experience and knowledge
- Recent management experience within community services
- Recent leadership experience within health or social care settings
- Ability to work independently with minimal supervision
- Evidence of ongoing professional development
- Experience leading professional, clinical and non-clinical teams
- Experience implementing organisational change, policies and procedures across services
- Experience writing complex reports and analysing performance data
- Ability to interpret complex information to support strategic decision-making
- Competent user of IT systems and software
- Experience managing performance and service improvement
- Experience handling customer engagement and complaints
- Demonstrable enthusiasm and commitment to the service area
- Ability to motivate and influence teams beyond direct line management responsibility
- Ability to identify process gaps and support teams in delivering solutions
- Proven track record of delivering governance arrangements that support safe and effective patient care
- Strong networking and stakeholder engagement skills
- Ability to participate in a 24-hour on-call tactical manager rota
Desirable
- Experience providing assurance and evidence for CQC inspections
- Knowledge of systems thinking, service design or quality improvement methodologies
- Evidence of delivering a clear vision and shared purpose
- Experience undertaking colleague and clinical investigations
- Business development experience
- Knowledge of community health, social care, ambulatory care and case management pathways
- Leadership or management qualifications or training
- Master's level qualification, working towards one, or equivalent experience
- Evidence of continuing professional development
- V300 Prescriber qualification
- Advanced Clinical Assessment Skills
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.
Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
