Job Introduction
As a Healthcare Assistant you will be part of our valued team based at HMP Norwich, receiving access to exclusive rewards and benefits including:
- A starting salary of £24,486 with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Join our dedicated healthcare team as a Healthcare Assistant at HMP Norwich, where every day brings variety, purpose and the chance to make a meaningful difference. You’ll support the delivery of high‑quality patient care within a secure environment, working alongside experienced nurses, therapists and other healthcare professionals. Your role will include preparing clinical areas, supporting patients attending clinics, and assisting with day‑to‑day healthcare activities.
We will support your development from day one by providing the Care Certificate, forming part of a robust induction programme designed to build your skills, confidence and clinical understanding. You will be part of a nurse‑led service providing round‑the‑clock care, where maintaining patient safety, dignity and wellbeing is at the forefront of everything we do.
Rota Pattern
You will work 11.75‑hour shifts (10.75 hours paid with a 1‑hour unpaid break) on a rotating pattern that offers flexibility across the week. The rota includes night shifts and alternate weekends, with generous night and weekend enhancements that significantly increase your overall earnings.
Shifts run between 7:00am and 6:45pm, and full‑time hours typically follow a pattern of three shifts one week and four the next.
Main Responsibilities
- Work as part of a multidisciplinary team to deliver safe, effective and compassionate care in line with agreed clinical standards.
- Participate in assessing patient needs and support the delivery of holistic care programmes.
- Assist with medicines management tasks following appropriate training, including safe storage, ordering, transporting and supervised administration of medication.
- Support clinics by preparing clinical spaces, assisting senior staff, and ensuring smooth patient flow.
- Undertake delegated clinical interventions and maintain accurate, contemporaneous patient records.
- Promote patient health, wellbeing, privacy and dignity at all times.
- Work closely with senior team members to manage your workload and respond to changing clinical priorities.
- Support clerical and administrative duties to ensure seamless service delivery.
- Collaborate with other professionals, internal teams and external agencies involved in patient care.
Our Ideal Candidate
We’re looking for someone with a positive, resilient and ‘can‑do’ attitude, who is passionate about delivering excellent care in a unique and rewarding environment. You don’t need previous care experience - we are committed to helping you grow, learn and develop.
You will be confident using IT systems, including Microsoft Office applications, and able to work flexibly across a rotating shift pattern, which includes nights and alternate weekends. Most importantly, you will be someone who values teamwork, compassion, respect and delivering healthcare to the same high standard as in any community setting
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
