Vacancies

Facilities Supervisor - Soft Services

Job Introduction

Make a real difference in the environments where care happens.
The Facilities Supervisor plays a key role in the day‑to‑day supervision of domestic, catering, and portering teams across designated HCRG sites. The role ensures services are delivered efficiently, meet required standards, and comply with all health and safety regulations. Working closely with the Facilities Management team, the postholder helps maintain a clean, safe, and welcoming environment for patients, staff, and visitors.

Main Responsibilities

Team Supervision & Operational Support

• Act as a hands‑on working supervisor, supporting daily domestic, catering, and portering duties.
• Coordinate and oversee the day‑to‑day activities of Soft Services teams.
• Deliver daily briefings, communicate priorities, and adjust workloads to meet service needs.
• Provide coaching, guidance, and support to staff, ensuring adherence to protocols.
• Monitor performance and escalate issues to the Facilities Manager – Soft Services.

Service Delivery

• Help deliver high‑quality cleaning, catering, and portering services across wards and facilities.
• Reallocate staff and arrange additional tasks (e.g., deep cleans) when required.
• Work with clinical and non‑clinical teams to respond to operational needs.
• Monitor service standards and report concerns promptly.

Training & Development

• Support staff induction, on‑the‑job training, and competency assessments.
• Promote continuous development through coaching and hands‑on mentoring.

HR‑Related Duties

• Conduct Return to Work meetings and informal discussions in line with policy.
• Contribute to appraisals by providing feedback and recording progress.
• Escalate formal performance or attendance concerns to management.

Health, Safety & Compliance

• Ensure compliance with Health & Safety, COSHH, infection prevention, and NHS cleaning standards.
• Complete routine audits and report non‑compliance or risks.
• Report maintenance or safety issues promptly.

Communication & Liaison

• Serve as the first point of contact for operational queries within the team.
• Work with the Facilities Manager – Soft Services to resolve escalated operational or HR matters.

Resources & Equipment

• Monitor stock levels, check deliveries, and report discrepancies.
• Ensure correct and efficient use of materials and equipment.
• Support operational planning within available resources.

Essential Criteria

• Relevant experience in a similar environment
• Basic Food Hygiene Certificate
• Ability to work under pressure and manage multiple priorities
• Strong commitment to high standards of cleanliness and service
• Flexible and adaptable approach to work
• Ability to travel between sites as required
• Willingness to work flexible hours, including weekends and bank holidays
• Full, clean UK driving licence

Desirable Criteria

• Food Hygiene Level 3
• Experience working within the NHS or similar public sector setting
• Understanding of NHS facilities management policies and procedures
• Ability to use facilities management systems
• Proactive approach to identifying service improvements

Skills & Qualities

• Proven supervisory experience within soft services in a healthcare or similar environment
• Experience in rota planning and staff coordination
• Knowledge of NHS National Standards of Healthcare Cleanliness
• Understanding of COSHH and infection control procedures
• Strong leadership, communication, and interpersonal skills
• Confident using Microsoft Office applications

Package Description

As a Facilities Supervisor - Soft Services, you’ll be part of our valued team based across the BaNES area. 

You will feel valued as a Facilties Supervisor - Soft Services within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £26,155.50 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.