Job Introduction
Are you looking for an exciting new role as a Discharge Coordinator? HCRG Care Group are recruiting a Discharge Coordinator based in our Community Hospital at St Martins Hospital. Acting as a dedicated resource to support the timely facilitation of discharge from Community Hospitals into the community. You will develop relationships with the service User and their families, empowering them to make decisions around their care journey, while supporting a ‘Home is Best’ approach and promoting independence.
Working as part of the wider Care Coordination Centre at Peasedown St John the post holder will work part of a discharge team dedicated to supporting flow of patients in and out of community hospital. Working as part of a multidisciplinary team you will proactively coordinate tailored discharges by acting as a single point of contact for the service user, family, and professionals from multiple providers, including close liaison with Care Providers. You will work to expediate referrals to community services, including therapy services, Social Care, Wellbeing and Voluntary services.
This opportunity is on a permanent part time basis, where you will work 32.5 hours a week over 5 days Monday to Friday. You will be based in St. Martin’s Hospital however occasional travel to the Care Coordination Centre at Peasedown St John may be required.
Main Responsibility
As part of the HCRG Care Group Care Coordination Team you will report to the Discharge Coordinator Team Leader. The team consists of Discharge Coordinators, Therapists, Nurses, Social Workers, Triage Clinician and Clinical Leads.
- To work as part of the multi-disciplinary team (MDT) maintaining responsibility for good communication between all services involved in discharge, driving safe and timely discharge by ensuing all administration work is completed proactively.
- Ensure people using our services are aware of the discharge process and pathways and expected timeframe for discharge providing and overview of reasons discharges can be delayed.
- Attend Huddles and MDT meetings recording actions taken and discharge readiness on the clinical system.
- Attend professional and family meetings, recording minutes on relevant paper work.
- Monitor predicted dates of discharge and pathways for all patients at Community Hospital ensuring patients are registered on the clinical system.
See full Job description for details of the main responsibilities linked to the role.
The Ideal Candidate
The ideal candidate will:
- Have excellent communication skills, written, verbal and non-verbal. Adapting their approach depending on the audience to build authentic, proactive working relationships.
- Be highly organised, to enable effective case management and review, allowing reduction in care provision and early identification of any longer-term care needs.
- Be able to work in a time critical manner, to enable discharge within 48 hours from the point of the patient is able to be discharged.
- Demonstrate kind and compassionate care to all Service Users and their families.
- Have the ability to identify any blockages in service provision and escalate these to the Team Leader and Clinical Lead.
- Have Excellent IT skills, with the ability and desire to learn new Clinical System platforms, such as Liquid Logic and SystmOne.
- Experience in Acute or Community Care is welcomed.
Package Description
As a Discharge Coordinator, you’ll be part of our valued team at St Martin's Hospital, Bath.
You will feel valued as a Discharge Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £20,500 (pro-rated to hours worked) with access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
