Job Introduction
HCRG Care Group are looking for a dedicated Deputy Head of Quality.
The Deputy Head of Quality is a senior post, acting with a high degree of autonomy, providing clinical quality expertise and leadership.
The post-holder will work closely with operational teams and corporate support functions to ensure high standards of care are demonstrated and assured. The role will be fundamental in helping to drive forward our quality agenda, helping ensure we maintain and exceed compliance and standards in line with our vision and strategy. The role will be responsible at times for deputising for the Head of Quality & Clinical Risk, supporting sound decision-making and providing advice, guidance and support to colleagues across the organisation.
The post-holder will advise and coach colleagues to empower them to execute their responsibilities for quality management and clinical governance activities. A strong focus for this role will be embedding new ways of sharing learning, working with internal and external stakeholders to promote and respond to best practice and guidance, and adopt and spread improved ways of working to promote patient and colleague safety. There will be a shared responsibility as an additional Patient Safety Specialist for the organisation to help lead on safety initiatives and oversight of safety improvement plans and projects.
This hybrid role will predominantly be executed remotely, with the need for occasional travel to sites across the UK as required.
Main Responsibility
- Using their detailed understanding of the HCRG Care Group vision, strategy and objectives to help drive forward standards of care, quality compliance, outcomes and performance
- Working with operational and functional colleagues, including subject matter experts, to gain assurance that quality and clinical governance systems and processes are maintained and operated effectively
- Helping to champion and foster collaborative relationships between functional and operational colleagues to ensure there is a shared commitment to quality, safety and improvement
- Pro-actively monitoring indicators of quality and safety, recognising themes and trends to ensure concerns are addressed promptly, develop organisation-wide learning and quality improvement initiatives
- Identifying opportunities to learn from and work with internal and external stakeholders and organsiaotns to implement improved ways of working and share good practice
- Presenting often complex, sensitive or contentious information to large groups and senior colleagues where there may be professional challenge or barriers to acceptance
Please see the job description attached for a full list of responsibilities.
The Ideal Candidate
Essential:
- Registered practitioner (without conditions) educated to degree level
- At least 5 years as a practising clinician post-qualification with at least 3 years experience in primary or community care
- Leadership qualification or equivalent experience at senior level with demonstrable clinical leadership skills
- Excellent working knowledge of clinical governance and risk management systems, and ability to apply principles to different environments
- Understanding of the requirements of the governing, professional and regulatory bodies applicable to independent healthcare providers and working with external monitoring bodies such as the CQC
- Ability to predict trends by analysing and interpreting relevant information and using data to improve quality and performance
- High level of interpersonal and communication skills in written and verbal format, and ability to engage, negotiate, mediate and influence clinical teams with new initiatives
- Ability to communicate complex information when there may be barriers to understanding
- Able to motivate and influence behaviors of colleagues, a team player able to work in multidisciplinary teams
- Excellent organisational skills, self-motivated, able to meet tight deadlines and work in a pressurised environment with frequent interruption and changing priorities
- Evidence of an ability to prioritise workload for themselves and where appropriate, others
- High degree of self-awareness and ability to work flexibly
- Keyboard skills and ability to use software and systems required in the role
Desirable:
- A good working knowledge of the organisation
- Experience of facilitating service improvement, change management and developing quality improvement plans
- Experience of designing and/or delivering training and education for healthcare professionals
- Experience of service mobilisation
- Experience of managing or leading teams in a healthcare environment
- Experienced in outcome development and reporting, with broad knowledge of key health outcomes and outcome-based contracts
- Experience of professional networking at a high level
Other requirements:
- Able to drive/travel to services around the country on an occasional basis
Package Description
As a Deputy Head of Quality, you’ll be part of our valued team at HCRG Care Group.
You will feel valued as an Deputy Head of Quality within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £55,690 - £68,631 with group pension and AFC T&Cs
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
