Job Introduction
HCRG Care Group is seeking an experienced Deputy Director for Operations to join our leadership team. This role is responsible for ensuring the effective delivery of both adult and childrens services across the BSW community system and the wider Integrated Care Board (ICB). Please note this job role is for internal applicants and those who are transferring into HCRG Care Group.
You will be an ambassador for HCRG Care Group, building strong relationships with our commissioners and NHS stakeholders, driving service improvement, and ensuring the delivery of high-quality, safe care in a financially sustainable system.
Due to exciting organisational growth, as a Deputy Director you will play a key role in shaping the future of healthcare provision and deliver the safe provision of our new and existing Bath & North East Somerset, Swindon and Wiltshire (BSW) services. You will implement the long-term transformation strategy. And act as lead governance officer for operations.
We are looking for someone with extensive NHS Leadership experience, community healthcare or social care with experience in integrating healthcare across multiple providers with strong governance compliance and expertise in risk management with a drive to transform health and care to join us in this exciting period.
Base location can be anywhere across BSW
Main Responsibility
This role is responsible for leading and integrating community health services, ensuring operational excellence, financial sustainability, and alignment with transformation priorities.
Key responsibilities include:
- Lead and coordinate the delivery of community health services across multiple providers, ensuring alignment with Integrated Community Based Care (ICBC) priorities and a focus on prevention, early intervention, and integrated care.
- Oversee governance, compliance, and risk management, ensuring services meet CQC and regulatory standards while proactively mitigating operational risks.
- Manage financial sustainability, overseeing regional healthcare budgets and ensuring contract performance, financial control, and workforce planning.
- Support workforce recruitment, retention, and planning to maintain service quality and operational efficiency.
- Work closely with the Deputy Director of Transformation to translate strategic plans into practical, high-quality operational models that are both clinically and financially viable.
The Ideal Candidate
Essential Criteria:
- Extensive NHS leadership experience, particularly in large-scale operational roles.
- Experience in integrating healthcare services across multiple providers and organisations.
- Strong knowledge of governance, compliance, and risk management.
- Demonstrated financial accountability with a successful track record in delivering operational efficiencies.
- Ability to lead multi-agency partnerships and ensure ICS and local authority collaboration and system integration.
Desirable Criteria:
- Experience in ICS-level operational leadership.
- Strong understanding of data-driven and population healthcare performance management.
- A professional qualification in healthcare management or governance.
Qualifications & Experience:
- Senior leadership experience in the NHS, community healthcare, social care, or public health sectors.
- Proven history of leading large-scale service transformation initiatives.
- Experience in operational leadership and performance management in complex healthcare environments.
- Strong financial and budget management experience.
- Familiarity with Integrated Care Systems (ICS) and working with local health and care partners.
- Understanding of population health management and the NHS Long Term Plan objectives.
Key Skills & Attributes:
- Strong leadership and influencing skills.
- Excellent stakeholder engagement and relationship-building abilities.
- Proven track record of driving innovation and service improvement.
- Strategic thinker with the ability to translate vision into actionable plans.
- Excellent communication and interpersonal skills.
- Resilient, adaptable, and skilled at navigating complex change.
- Full UK Driving licence and access to car for work
Package Description
As a Deputy Operations Director at HCRG Care Group, you’ll be part of our valued team across BaNES, Swindon, and Wiltshire. You will receive access to exclusive rewards and benefits including:
- Salary Range £105000 - £120000, dependant on experience
- HCRG Care Group terms and conditions and HCRG Care Group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring fenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy
