Job Introduction
Join our dynamic and friendly community nursing administration team, working closely with the wider Integrated Care Team. In this varied role, you’ll be responsible for answering telephone calls from patients and healthcare professionals, booking new and follow-up appointments, and uploading referrals, clinical documents, and photographs to the Clinical System (EMIS).
You’ll need to be confident, flexible due to working shifts and able to use your initiative when responding to patient enquiries, with guidance available from the Senior Community Nurse. Strong organisational skills are key, as you'll need to prioritise tasks effectively while helping to maintain a well-run, welcoming office environment. Above all, a polite and respectful manner when dealing with patients and their representatives is essential.
This is a part-time role of 22.5 hours per week, working three days 7.5 hours a day between Monday to Friday. Shifts cover the service hours between 8:00 am and 8:00 pm, with early shifts from 8:00 am to 4:00 pm and late shifts from 12:00 pm to 8:00 pm. Generally, working to a 5 week rolling rota which helps plan your diary, although this can change due to holidays.
Main Responsibility
As an administrator you will:
- To provide comprehensive, confidential and effective administration to the community nurses working alongside the Integrated Care Team.
- First point of contact for dealing with telephone calls from patients and health professionals in a courteous and timely manner. Relaying all messages in detail, both written and verbal messages then escalating to nursing staff as required.
- Monitoring the SPA email inbox, manage the community nursing referrals, categorising emails, uploading on to the IT System (EMIS), this can include graphic wound photos. Booking appointments for patients.
- Telephone calls with patients, carers, and health professionals maintaining positive working relationship, often dealing with complex and difficult phone calls. Displaying a courteous, empathetic and effective communication skill, aware that information may be sensitive. Monitor telephone reporting tool to ensure telephone lines are active and closed at the end of the day.
- Administrative duties include, booking meeting rooms, tracking unplanned visits, updating daily sheet and completing friends and family.
- Continence assessment – Discuss with patient or carer, if meets criteria completes an order form and email to Tena.
- Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone or e-mail.
For a full list of job responsibilities please see attached job description
The Ideal Candidate
We are looking for someone with;
Qualifications and Training
- Good standard of general education with ‘O’ level, GSCE (or equivalent) in English
- IT / computers / typing
Experience
- Previous experience using computer packages, databases, word, excel, microsoft access, power point
- Experience of working in an office environment and diary management, filing, emails etc.
- Relevant experience in working with people
- Able to manage occasional exposure to distressed members of the general public / customers
- Experience of setting up and operating administrative and organisational procedures required for efficient office operating processes
- Experience of planning, organising and preparing agendas and minutes of meetings
- Experience of ordering stock within budget and resource requirements
While not essential, having formal typing / IT training evidenced by certificates and previous experience of working in health or social care would be desirable.
Package Description
As an Administrator for our Community Nursing Service, you’ll be part of our valued team.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875.00 -£25,674.00 (dependent on experience) pro rota, with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
