Job Introduction
Make a real difference at the very start of a child or young person’s care journey.
In this role, you will be at the heart of how children and young people access the right support at the right time. You will clinically triage referrals into specialist services across Bath and North East Somerset, Swindon and Wiltshire, as well as selected referrals into School Aged Health Services for BaNES and Wiltshire. Your work will ensure that families, referrers and young people receive timely decisions, clear outcomes and practical “waiting well” advice and signposting.
You will manage referrals within agreed timeframes, including urgent cases, using your clinical judgement to prioritise need and ensure safe, responsive care. Working closely with the Clinical Triage Lead, you will contribute to multi‑disciplinary triage for children and young people with complex or multiple needs, and chair MDT discussions when delegated.
Alongside this, you will support Care Coordination by responding to clinical queries and working directly with parents, carers and young people, as well as education settings, third sector organisations and other professionals. You will help families navigate services across HCRG Care Group and partner organisations, promoting a stepped care approach that is joined up, holistic and centred on what matters most to the child or young person.
Working Hours
- The service operates 08:00am – 6:00pm
- Part‑time to full‑time hours available (22.5 – 37.5 hours per week)
Base Location & Working Pattern
This role will be based at a BSW site (location to be agreed) and offers hybrid working, combining home and on-site working. The post holder may also be required to travel across BSW locations.
Additional Information
Candidates who have previously applied for this role will not be considered.
Main Responsibilities
- Provide timely and clinically appropriate triage, including for urgent pathways, making sound clinical decisions based on available information.
- Support the Clinical Triage Lead in delivering multidisciplinary triage for complex referrals, including leading MDT meetings when required.
- Use clinical expertise to support Single Point of Access (SPA) and Care Coordination processes.
- Navigate referrals across HCRG Care Group and partner services, including the voluntary sector, ensuring a stepped-care, joined-up approach.
- Respond to clinical queries from families and professionals within agreed timeframes.
- Communicate complex and sensitive information to parents and carers with empathy, managing difficult conversations and escalating issues appropriately.
- Ensure timely and effective communication with service users and partner agencies.
- Build positive working relationships with partner services, sharing pathway information and explaining triage decisions.
- Ensure organisational policies are followed, including safeguarding procedures, and escalate risks or concerns appropriately.
- Advocate for children and young people by ensuring their voices, and those of parents/carers, inform triage decisions.
- Work collaboratively with a range of partners including schools, GPs, mental health services, social care, acute services and the voluntary sector.
- Support implementation of relevant SOPs, including EHCNA processes, and provide guidance to business support teams.
- Attend meetings or events as requested by the Clinical Triage Lead and escalate service or system issues when identified.
Please see the attached job description for a full list of job responsibilities.
Essential Requirements
Qualifications
- Registered nurse or therapist with current NMC or HCPC registration
- Evidence of ongoing professional and specialist development
- Ability to travel across Wiltshire, Bath & North East Somerset, and Swindon
Experience
- Minimum of 3 years’ post‑registration experience
- Experience of working with children, young people and families
- Experience of multi‑agency and community-based working
Knowledge and Skills
- Strong understanding of current health and social care policy
- Sound knowledge of safeguarding and child protection procedures
- Experience of child- and family-centred care
- Effective clinical engagement and decision-making skills
- Ability to work across professional and organisational boundaries
- Excellent communication skills across a range of settings
- Supervisory and reflective practice skills
- Competent IT and keyboard skills
Personal Attributes
- Self-motivated, enthusiastic and adaptable
- Able to work flexibly and manage own workload
- Resilient, with the ability to recognise when support is needed
- Confidentdecision-maker within scope of practice
Package Description
As a Clinical Triage Practitioner (Band 6), you will be part of our valued team in our BSW Service, receiving access to exclusive rewards and benefits including:
- £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
