Job Introduction
HCRG Care Group is a well‑established and highly regarded provider of NHS services, with significant growth achieved this year. As part of our continued development, we are seeking a detail‑oriented and technically proficient Clinical Systems Technician to support and maintain our portfolio of clinical systems and supporting technologies.
This role sits within the Technical Support Team, with a key focus on delivering subject matter expertise for TPP SystmOne from a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, record‑management activity, and workflow‑related issues—ensuring consistent, high‑quality support across the organisation.
In addition to SystmOne responsibilities, you will also be trained to support our Hybrid Mail services. Following completion of training, you will become the organisational Subject Matter Expert for Hybrid Mail support, providing specialist advice, second‑line support, and acting as a central point of contact for all Hybrid Mail‑related issues.
This is a customer‑facing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken.
You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required.
What You'll do:
- Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions.
- Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
- Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
- Attend and actively contribute to team meetings and service improvement initiatives.
- Support end users by guiding them through tasks within the relevant systems and signposting available training materials.
- Provide specialist support for record‑management issues, including record merges and liaison with the National Back Office where required.
- Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
- Assist with major incidents, including end‑user updates and escalation to Clinical Systems Leadership in line with established procedures.
- Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
- Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead.
About You:
You will thrive in this role if you are / you have the following essential criteria:
- Strong understanding of information governance and record‑keeping principles relating to health and special category data.
- Customer‑facing experience, such as within a Service Desk environment.
- Experience working with SystmOne in a testing, configuration, or support capacity.
- Analytical and methodical approach to problem solving.
- Evidence of ongoing professional development.
- Excellent interpersonal and communication skills.
For a full list of role responsibilities and full person specification please refer to attached job description.
Package Description
You will feel valued as a Clinical Systems Technician (SystmOne) within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £30,000 annual salary with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
